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Service Desk Technician I

Seattle, WA, United States

•Receive requests through the tracking system via email, phone, chat, service ticket for assistance on desktop and computer related problems including network, hardware, software, peripheral, phone, and related equipment; determine severity of problems, troubleshoot, resolves, or refers to appropriate technical staff, as appropriate, trains users in resolving problems.

•Participate in acquisition, installation, upgrade, and maintenance of desktop computers, software, and related systems, installs, moves/relocates, and configures desktop software for new users.

•Ensures quality customer service to client users; ensures proper and accurate feedback on technical problems; and coordinates communications between client and information technology staff.

•Ensures conformance with established information technology policies and procedures.

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