Site Reliability Engineer

San Francisco, CA, United States

Mission Orb is on an ambitious mission to provide every business with the infrastructure to unlock their revenue. Best-in class businesses find ways to effectively align their monetization to product usage—whether that's through seats, consumption, feature limits, or usage-based tiers. Orb brings that opportunity to every software company.

We are reimagining billing and invoicing for this era of hybrid pricing in software. Billing is no longer just a finance problem, but also a high-stakes engineering observability problem that customers urgently need solved. At Orb, we take a developer-first, data infrastructure approach to this problem. We make it possible for companies to fully automate their current billing process, and to evolve their monetization strategy over time.

Orb supports the end-to-end workflow for revenue: developers love our product’s extensibility and intuitive API, product managers become empowered to iterate on pricing and packaging much faster, finance teams get fine-grained reporting to facilitate revenue recognition, and customer-facing teams benefit from the transparency Orb brings to the customer relationship.

About Us Our founding team has experience from companies like Stripe, Asana, Plaid, Cloudflare, and Autodesk. We’ve raised $19.1 million in funding from top-tier investors like Menlo Ventures, Greylock, base case, South Park Commons, and Scribble, as well as founders and operators from companies like Vercel, Plaid, Datadog, Notion, Asana, HubSpot, and more.

Working at Orb When you meet our team, you’ll see we’re a group of dedicated and kind individuals who care deeply about solving what is one of the most mission-critical problems for any business.

Every one of us has outsized impact on the business, our product, and our customers—we hold ourselves to a standard of excellence, with the empowerment to take risks and the judgment to focus our time on maximizing leverage.

We are not a culture of long hours, but we approach our work with intensity and a sense of urgency. With a product like ours, minutes matter: we can help accelerate other businesses tremendously if we’re focused on building quickly while maintaining critical attention to detail. When we’re ‘on’, we’re on ; we work hard, then we go home.

We will focus on setting you up for success, with the right expectations and enablement. We coach on outcomes, not inputs or style. We show up for each other with kindness, which earns us the ability to have difficult conversations with trust by default and openness to feedback.

As a growing organization, we value in-person collaboration. We see it as a way to achieve our mission faster, in an environment of rapid ideation, strong alignment, and that energy that makes work more fun.

Role & Impact As a Site Reliability Engineer at Orb, you will play a critical role in maintaining and scaling our robust infrastructure, ensuring stability, scalability, and performance.

You will be at the heart of tackling some of the most significant engineering challenges, from scaling our data ingestion pipelines that process billions of events to refining our observability and reliability practices. Your work will lay the foundation for Orb’s enduring success, enabling rapid growth while maintaining the trust of high-growth companies we support, like Perplexity, Vercel, and Pinecone.

Some examples of work you might do at Orb include:

Scaling our ingestion pipelines to support ever increasing data volumes while maintaining strict and performant idempotency guarantees. Orb’s infrastructure currently ingests anywhere from 100 million to one billion events an hour, and we expect to see continued non-linear growth.

Downtime for Orb can lead to lost revenue for our customers, so minutes matter. You’ll refine best practices around observability and reliability for system uptime and SLAs. You’ll be a primary stakeholder in structuring production on-call practices on the Orb engineering team.

Building simple and reusable system-level components to serve as a foundation for other engineers. For example, designing and building a strategy to isolate workloads across customers to balance rapidly changing workloads.

You’ll also lay the groundwork for engineering and product processes, ensuring that our team can continue to build quickly and serve our customers for years to come.

About You You have 4+ years of experience in software engineering, and you’ve worked in an SRE capacity for 2+ years

You’ve previously participated in a production on-call rotation for a large-scale system with well-defined SLAs

Strong knowledge of best practices in modern software development such as deployments, CI/CD, data management, security, and distributed systems.

Experience working with AWS or other cloud environments utilizing containerization technologies such as Docker or Kubernetes.

Based in the San Francisco Bay Area or willing to relocate (with support from Orb)

In order to thoughtfully scale the company and avoid downstream inequities, we don’t use leveling titles at Orb. You will not see us use prefixes like “Senior” in our job descriptions. We include experience requirements for every role and compensate employees based on their experience and internal level within Orb.

Orb’s Tech Stack At Orb, we believe great engineers can learn any stack, so you do not need experience with these specific tools and we encourage you to apply regardless.

Tech Stack:

Frontend: Typescript + React + Tailwind CSS

Backend: Python

Datastores: PostgreSQL + Apache Druid

Streaming Platforms: Kafka + Spark Streaming

Cloud Platform: AWS

Benefits Medical insurance - 100% coverage for you and dependents

Dental, vision, and life insurance

Unlimited PTO, with 15 days minimum encouraged

401k plan

16-week paid parental leave with equity vesting

Commuter stipend

Catered lunches in the office

Equal Opportunity Employer We work with each other day in and day out, and strongly believe that building a diverse and inclusive team is key to our long-term goals and success as a company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

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