Oil/Gas Customer Service Representative
Midland, TX, United States
Job Type
Full-time
Description
Vault Pressure Control, LLC, leveraging its 100-year product legacy, is a preferred solutions Vault provider of quality pressure control equipment and services for the oil and gas industry.
The Customer Support Representative is responsible for coordinating the procurement, assembly, maintenance, distribution, and documentations related to customer property and new sales item inventory.
Responsibilities include:
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Generate work and sales orders for new equipment, ensuring equipment meets customer specification and delivery time
Coordinate delivery of field services with appropriate service staff
Review quotes to determine equipment needs and prepare Engineer Work Requests (EWR) for part numbers as required
Complete Purchase Requisitions to ensure timely receipt of equipment
Prepare Customer Property receiving Documents, Work orders, reports and maintenance journals
Communicate with the customer as required
Adhere to established systems, process, and procedures for New Equipment sales and CP operations at assigned branch
Other duties as assigned by management
* Healthcare benefits begin on day 1*
Requirements High School Diploma or GED
At least 2 years previous customer service or sales experience in the oil and gas industry required
Good working knowledge of oil/gas valves and equipment
Good working knowledge of MS Office products and SAP
Previous experience with Netsuite and Sideline is desired
Demonstrated good oral and written communication skills
Demonstrated good organizational skills