Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Securitas Electronic Security Inc
Pineville, NC, United States
Are you interested in furthering your career with an industry leader that continues to experience tremendous market growth? Join our team at Securitas Technology! We are one of the largest security providers in the world featuring best-in-class products and award-winning services, customized to meet the specific needs of our clients. POSITION SUMMA
Job Source: Securitas Electronic Security IncCalsigi LLC
Rock Hill, SC, United States
Who We Are Strategic Information Group is a premier supplier of Enterprise Software Solutions (ERP, QMS, & CRM) and related consulting services in North America and Europe. Our customers are leading manufacturers who are looking for industry experience, best practices, and proven methodologies to guide them to successful implementations. We are pa
Job Source: Calsigi LLCState of South Carolina
Rock Hill, SC, United States
Salary: $22,128.00 - $40,946.00 Annually Location : York County, SC Job Type: FTE - Full-Time Job Number: 162794 Agency: Department of Mental Health-MHC Catawba Opening Date: 07/01/2024 Closing Date: 7/31/2024 5:00 PM Eastern Class Code:: EC52 Position Number:: 60005915 Normal Work Schedule:: Other Pay Band: Band 2 Opening Dat
Job Source: State of South CarolinaOshkosh Corporation
Rock Hill
**About JLG, an Oshkosh company** **JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training o
Job Source: Oshkosh CorporationOshkosh Corporation
Rock Hill, SC, United States
About JLG, an Oshkosh company JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opport
Job Source: Oshkosh CorporationSecuritas Electronic Security Inc
Pineville, NC, United States
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience
Job Source: Securitas Electronic Security IncTwo Harbors Investment Corp
Fort Mill, SC, United States
Position Summary: RoundPoint's brand identity rests in the hands of the Customer Service Representative. The Customer Service Representative manages RoundPoint's reputation and advances it through superior proactive and reactive communication. The Customer Service Representative achieves this end by translating our customers' needs into answers to
Job Source: Two Harbors Investment CorpSafelite
Pineville, NC, United States
The Customer Advocate is one of Safelites first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction. What Youll
Job Source: SafeliteRock Hill, SC, United States
Description
Cimplx is a specialized technology firm focused in Human Capital Management and the Affordable Care Act (ACA). The Cimplx ACA suite of products assists clients with maintaining ACA compliance and reporting requirements to the IRS. Located in downtown Rock Hill, we are an energetic company looking for future team members who enjoy a fast-paced, fun work environment. Cimplx is looking for a Customer Support Specialist to assist throughout our busiest season. Working alongside the Product Owner, the Customer Support Specialist will help provide Quality Assurance (QA) testing on the Cimplx Reporting Portal, offer excellent customer support to clients, assist with our Data Formatting services and perform other support related tasks as needed. The ideal candidate has an outgoing personality, the ability to problem-solve, and a willingness to learn. Training on ACA regulations and software requirements is provided, but this position is most ideal for those who are able to independently research information within provided resources.
Job Duties
General Client Support
Answer inbound chats, calls and respond to emails
Assist clients with general questions around completing their ACA filing to the IRS (on site job training provided)
Research required information using available resources
Provide general and technical support with navigating clients through the Reporting Portal
Providing technical support through our LiveChat web based software
Manage and resolve customer complaints while identifying and escalating priority issues
Follow up on customer calls where necessary
Obtain data from clients in various reports and compile/format into required Excel templates
Use intermediate Excel skills to format data as quickly and accurately as possible
Work with IT Support to identify, report, and resolve any product bugs or issues
Assist with QA testing of current products and upcoming updates
Special projects as needed
Qualifications
Excellent interpersonal, written, and oral communication skills
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome issues
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Ability to work independently
Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
Ability to learn and navigate new software quickly
Must possess at least intermediate Excel skills - Vlookups and other formulas are heavily utilized in data formatting services
Email Alert for Customer Support Specialist jobs in Rock Hill, SC, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.