Regional Support Systems Manager (Property Management)
New York, NY, United States
Regional Support Systems Manager (Property Management) Title: “Regional Systems Support Manager”
Location: Atlanta, GA or Houston, TX or New York, NY
Reports to : Director of Systems Support
Industry: Property Management
The Regional Systems Support Manager is charged with training all relevant TLP personnel in the use of Yardi Voyager and ancillary products as the first level of support. The Regional Systems Support Manager will also manage a portfolio of properties for quality control and to work with the Regional Manager to ensure all onsite teams are supported fully.
What your day to day will look like:
Manage, track, prioritize, resolve in-bound Yardi and other related technical support inquires via our internal help desk
Evaluate support needs of specific communities or areas to facilitate the development and implementation of strategic plans to accomplish objectives in their portfolio
Audit GPRs, AR Reports, etc. to identify areas for improvement within their portfolio
Visit each site in portfolio bi-annually to meet the teams and address any issues in person
Visit new properties as they are on-boarded as needed when other departments are unable to assist Help Desk Support
Monitor compliance around Systems training in eLearning
Partner with Training Director to create weekly/monthly training schedule of a combination of live and webinar training
Communicate regularly regarding goals, objectives and relevant concerns, opportunities, and solutions.
Assist in the setup of systems related items are completed for acquisitions including Yardi Voyager, payment processing, RENTCafe, RENTCafe Affordable, etc.
Answer questions from personnel on-site or in the corporate office
Resolve issues independently or by consulting with other individuals/departments
Act as liaison between software vendors and end users/stakeholders
Support Onsite Employees, Regional Managers, Accounting Team, and other Corporate Team Members
Conduct meaningful and substantive technical training classes
Work with other departments to schedule and execute training programs
Track employee participation in training and evaluate trainees
Other related responsibilities not listed as the position and role evolves
Facilitate training classes
What you will need to succeed:
High school diploma or general education degree (GED) with a minimum 5 years property management and/or related management experience and/or training
Some accounting knowledge preferred
Some knowledge of eviction law, Fair Housing mandates, and other legal issues affecting property management preferred
Ability to communicate both verbally and in writing
Effectively present information and respond to questions from various individuals and groups
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral diagram, or scheduled form
Strong analytical ability but also the ability to connect and engage with people, be outgoing, helpful and transparent
LIHTC experience preferred
Yardi Voyager software: 3-5 years (Required)
Property Management: 3-5 years (Required)
90 Broad Street
Suites 319
New York, NY 10004
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