Supervisor Retail

Los Angeles, CA, United States

Job Description Job Description Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

This position is responsible for providing the supervisory leadership, direction and resources to effectively manage retail stores, daily departmental operations and special projects in support of the theme park.

Maintain and track daily, weekly and monthly sales results

Manage inventory goals by ensuring proper discount are given and clearance is marked correctly

Be familiar with daily, weekly, monthly and year-end sales goal

Ensure financial losses are minimized by maintaining internal, external and Loss Prevention compliance

Ensure daily schedule maximizes guest service and maintains operational standards

Confirm guest service compliance, including: Greeting, positive interaction and providing an efficient checkout process to elevate Guest Satisfaction programs (GSAT).

Develop and maintain project labor budgets. Assist with the development of operating budgets and adjust operations as necessary to identify and control budgets, including weekly work schedules

Achieve job results through the coaching, counseling and discipline of associates; monitoring, planning and appraising job results (with assistance from Sr. Management)

Provide feedback and suggestions regarding employee training and development

Maintain training programs addressing Guest engagement, product knowledge, sales skills, store operations and safety issues

Ensure proper, Take 2, hiring and training, rehearsal, and proficiency training are maintained

Lead workforce planning, reward and recognition planning, employee events, and ESAT action planning

Ensure the stores environment is professional and demonstrates commitment to high quality standards

Maintain flawless Housekeeping and Shop-keeping standards

Communicate with Sr. Management/Visual Merchandising Team to ensure merchandise replenishment supports the product vision and integrity of unit

Execute the effective use of merchandise presentation standards to ensure optimal sales potential is reached

Provide feedback and suggestions to distributors regarding merchandise assortments and inventory levels

Ensure merchandise “clarity of offer” is prevalent and consistent to highlight and maximize sales potential; Maintain stores signage kit and standards

Share input with Sr. Management in developing the merchandise strategy of retail location

Share appropriate information with company peers to build camaraderie

Provide additional support for special events and projects, and venue supervision etc.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $25.00/hr - $28.00/hr.

Qualifications

Basic Requirements:

2+ years of Retail management experience managing a team of 20+ employees.

Knowledge of Microsoft systems (Word, Excel, Outlook, etc.)

Must be available to work on weekends, holidays and nights as required.

Must have excellent oral and written communication skills

Able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day

Desired Characteristics:

Self-starter and motivated

Can easily multi task and manage multiple projects

Experience in POS and Inventory Systems

Guest service oriented.

Proactive thinker/self-starter

Must possess strong administrative, organizational, problem solving and project management skills. Able to create and deliver presentations and think creatively.

Ability to manage effectively under deadlines

Bachelor’s Degree preferred

Previous experience with creating and managing sales budgets (Revenue, Cost of Goods, Labor, etc)

o Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].

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