As-Needed Per Diem Dispatcher

Santa Clara, CA, United States

Salary: See Position Description

Location : Santa Clara, CA

Job Type: As-Needed

Job Number: AN-23-618

Department: Police/Communications Division

Opening Date: 09/11/2023

FLSA: Non-Exempt

Bargaining Unit: NA

Weighting Plan: NA

Description

Per Diem Dispatchers will provide public safety dispatching at Santa Clara Police/Fire Communications and/or Levi's Stadium. The hourly rates for the two positions are as follows:

When assigned to Santa Clara Police/Fire Communications: $75.00/hr

When assigned to Levi's Stadium: $60.00/hr

As an as-needed employee, this is an "at-will" position and there is no guarantee of hours. Hours are limited to 999 in a fiscal year or 960 hours in a fiscal year for retired CalPERS annuitants.

THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT.MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW.

Typical Duties

Duties may include, but are not limited, to the following: Operates base radio console equipment, transmitting and receiving routine and emergency messages

Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines

Dispatches appropriate emergency vehicles, equipment, and personnel in response to those requests, in accordance with established policies and procedures

Coordinates emergency operations between various departmental personnel and equipment

Operates data terminals for information pertaining to daily public safety operations and general emergency services

Maintains written logs, files, and computer information in the prescribed manner

Updates computer files and performs other clerical functions and tasks as directed

Performs other related duties as assigned

Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines

Minimum Qualifications

EDUCATION AND EXPERIENCE

Minimum Education Requirements:

Graduation from high school or possession of a GED

Minimum Experience Requirements: The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or

Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; or

Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara.

License/Certifications:

Possession of a current P.O.S.T. Basic Dispatch certificate is required.

Other Requirements: Incumbents must have the ability to work, as assigned, on schedules that may include Saturdays, Sundays, holidays, and non-traditional work hours.

Must be able to perform all the essential functions of the job assignment. All candidates will be required to pass a City background investigation, which will include fingerprinting and/or psychological testing.

Knowledge, Skills, and Abilities

Knowledge of: General public safety radio and telephone communications systems

Police and fire emergency procedures

Primary roads, streets, highways, major buildings, and public facilities within the City's boundaries

Skill In: Reading and interpreting maps; and maintaining accurate records

Ability to: Read, write, spell, and speak in clear, concise English

Learn correct telephone answering techniques, policies and procedures

Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines

Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety

Follow verbal and written instructions

Communicate clearly and distinctly using radio and telephone equipment

Maintain composure and work accurately in emergency situations

Work in a team-based environment and achieve common goals

Establish and maintain tactful, courteous, and effective working relationships with those contacted during the course of work, including the general public

Work in a confined area, wearing a headset which restricts physical movement about the work area

Accurately enter information into the CAD system while simultaneously receiving information by phone or radio

Retrieve data from CAD terminal or other keyboard device, maintain appropriate documentation of previous events, details, and conversations

Work in a highly structured environment where all communications are recorded or documented and reviewed as public record

Handle multiple priorities and organize workload

Extract information or data from other computer systems

View multiple video display terminals for extended periods of time in low variable light conditions

Distinguish and interpret the meaning of colors on video display terminals

Distinguish and comprehend simultaneous communications from several sources

Work continuously or uninterrupted as required, standing or sitting for extended periods of time

Perform with a high standard of customer service, professional conduct, and civic responsibility

Use emergency medical questioning techniques and provide medical instructions via telephone when required

Type at a net rate of 35 wpm on a computer keyboard

Additional Information:

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write "see resume or personnel file."). To receive consideration for the screening process, candidates must submit a 1) Possession of a current P.O.S.T. Basic Dispatch certificate. Incomplete applications will not be accepted. Application packets may be submitted online through the "Apply Now" feature on the job announcement at Applications will be reviewed on a bi-weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed.

The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or

SUPERVISION RECEIVED:

Works under the general supervision of a Senior Public Safety Dispatcher or Watch Commander and the overall direction of the Communications Operations Manager.

N/A

01

Please select the option that best demonstrates your education for this position: I possess at least a High School Diploma or GED.

I DO NOT meet the minimum education requirement at this time.

02

Please select the option that best demonstrates your experience for this position: i have at least two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status.

i have at least five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation.

i possess a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience. Therefore, I have at least two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least six (6) months of solo status.

i have successfully completed the probationary period as a Public Safety Dispatcher I with the City of Santa Clara.

i DO NOT meet the required experience at this time.

03

I possess a valid California POST Public Safety Dispatcher Basic Certificate. (If yes, please be sure to upload a copy of your certificate to your application). Yes

No

04

I am willing and able to work nights, weekends and holidays. Yes

No

05

Please indicate which location(s) you're interested in: Santa Clara Police/Fire Communications only

Levi's Stadium only

Both Santa Clara Police/Fire Communications and Levi's Stadium

Required Question