Service Parts Planning Manager

San Diego, CA, United States

Who We Are:

At Avnet, relationships matter. We are a global, FORTUNE 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.

Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet!

Job Summary:

The Global Service Planning Manager role is responsible for the strategic and tactical elements of Avnet Integrated’s global service parts planning strategy. Avnet is looking for an independent problem solver who has an excellent data background, understands the intricacies service parts planning, and has experience setting up and configuring planning software. The Global Service Planning Manager will be tasked with having the right part, in the right place, at the right time to support customer’s service needs.

The right candidate must be a go getter with an entrepreneurial mindset who doesn’t mind rolling up their sleeves and continuing to improve the customer experience. At Avnet Integrated, our focus is not only world class design, configuration, and build of technology solutions but also the long-term maintenance and support of physical hardware throughout its lifecycle.

Principal Responsibilities:

Oversee planning data model exercises for prospective customers.

Create inventory cost models based on planning outputs to inform program pricing proposals.

Produce insights surrounding current customer processes to highlight potential improvement areas that tie to the Avnet value proposition.

Inform strategic roadmap initiatives to optimize the technology stack between planning and executional tools.

Serve as an SME on the planning toolset, Baxter Prophet.

Oversee new customer onboarding from a planning perspective including data loads and network configuration.

Define day-to-day processes for managing stocking levels across a network of 160 service depots, repair orders, and procurement plans.

Oversee reverse logistics of RMA returns from customers to service depots and back to Repair Vendors

Define strategies for new product introduction and end of life planning across various product families.

Evaluate planning KPI performance of fill rate, hit rate, and on time delivery metrics to drive process and/or planning methodology improvements.

Job Level Specifications:

Extensive knowledge and application of principles, theories and concepts. Complete knowledge of all job functions and the broad industry best practices, techniques and standards.

Develops solutions to complex problems where analysis of situations and/or data requires in-depth evaluation of variables. Determine best approach to achieve results and provide suggestions to improve policies and procedures.

Work is performed independently and requires the exercise of judgment and discretion. Exercises considerable latitude in determining objectives and approaches to assignments. Work may be reviewed at a high-level.

May represent the organization as a primary contact on assignments and/or projects. Interacts with senior professionals and management and frequently coordinates work between departments or organizations.

Work Experience:

Typically 5+ years with bachelor's or equivalent.

Education and Certification(s):

Bachelor’s degree or equivalent experience from which comparable knowledge and job skills can be obtained.

Distinguishing Characteristics:

Previous experience in service supply chain management, spare part forecasting, or inventory management.

Creative problem solving and technical skills including advanced Excel proficiency. (Pivot Tables, VLookup, etc.)

Baxter Planning or equivalent service parts planning software.

Ability to work independently with little direction.

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What We Offer:

Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.

Generous Paid Time Off

401K and Pension Plan

Paid Holidays

Family Support (Paid Leave, Surrogacy, Adoption)

Medical, Dental, Vision, and Life Insurance

Long-term and Short-term Disability Insurance

Health Savings Account / Flexible Spending Account

Education Assistance

Employee Development Resources

Employee Wellness, Leadership Development and Mentorship Programs

Benefits listed above may vary depending on the nature of your employment with Avnet.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.

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