Principal Success Architect - Financial Services

Waltham, MA, United States

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements.

What you get to do in this role:

The Customer Outcomes Principal Success Architect will develop C-level executive relationships and relationship management across 1-3 customers. The over-riding objective for the Success Architect will be to improve Customer Outcomes at these managed accounts leading to customer's product adoption, renewals, and expansion of ServiceNow offerings with the account.

Service 1-3 large enterprise customers

Develop executive relationships with CIO,CFO,CHRO and business leaders

Understand goals and develop customer roadmap

Execute winning co-delivery models

Develop relationships with ecosystem partners

Develop implementation strategies and readiness process to accelerate time to value

Establish delivery operating model governance

Maintain account level relationships for clear value proposition within the account

Participate in account delivery governance

Advocate/champion ServiceNow's best practices

Contribute expertise on how advisory, expert services, and Co-Delivery can be optimized

Provide high customer sat metrics for assigned accounts

Qualifications To be successful in this role you have:

12+ years progressive experience as part of a professional services organization; or equivalent education/experience

Management consulting role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations

Experience at F100-1000 accounts

Understanding of issues and goals driving digital transformation across industry

Depth in digital transformation design, implementation, and management

Expertise in one industry, "minors" in one or two additional industries

IT, HR, ad GBS Transformation experience

Executive relationships with CIO, CFO, CHRO and business line leaders

Experience identifying goals and solving challenges

Experience serving as part of a client account leadership team

Experience expanding offerings with clients

Experience integrating with other account functions in developing account strategies and Customer Outcomes plans

Experience developing account partnering (co-delivery) relationships with large consultancies and technology implantation firms, Big 4, GSI's

5+ years large program experience (multi-tracked, OCM)

Experience managing outcomes to a CxO position

Co-Delivery experience with Big 4, large SI's

Knowledge of ServiceNow- minimal, experience with multiple ServiceNow product suites

FD21

Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

#J-18808-Ljbffr