Federal Technical Account Manager (Hybrid)

Washington, DC, United States

Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Location: Washington DC area hybrid onsite at agency (up to 60% travel)

Reports to: Manager, Federal Field Services

Direct Reports: 0

Your Impact

As a Technical Account Manager specializing in agency-specific accounts, you'll be at the forefront of post-sale activities, focusing on deployment. You'll support one of Axon's largest Federal Customers, providing hands-on assistance at field offices and serving as the go-to expert for the agency. This role involves significant travel, as well as onsite at agency, allowing you to establish yourself as the subject matter expert. You will be credentialed by the Federal agency, granting you access to buildings and systems for comprehensive support beyond deployment and training. This position is crucial for forging a robust partnership between Axon and the agency, leveraging your deep product knowledge, and acting as a dedicated advocate for the agency.

What We Need:

Acceptance of Delivery of BWC Hardware:

Assist in the receipt of BWC hardware at the Office of Investigative Technology (ST) including unpacking pallets and inventorying BWC hardware to ensure accurate quantity received.

Store BWC hardware at ST site in support of future deployment to Field Divisions.

BWC Hardware Inventory:

Support acceptance of and entry into agency's global inventory management system.

Assist with BWC inventory tracking.

Initial Setup of BWC Hardware:

Support the maintenance of BWC hardware; firmware updates, battery maintenance, system sync, among other setup requirements.

BWC Support and Coordination

Establish and maintain contact with current and future deployment sites.

Coordinate support and troubleshooting for the deployed BWC locations.

Provide support for BWC technical program management.

BWC Hardware Deployment:

Coordinating the shipping and allocation of BWC hardware.

Verification of proper BWC hardware assignments.

Verify delivery and accountability of BWC kit accessories.

Deployment Site Support:

Travel to various and/or contiguous BWC domestic deployment sites.

Provide onsite support during deployments.

Connecting the Agency to "Early Access" programs for new products

What You Bring:

BS/BA or equivalent knowledge and experience

Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information

Live or be willing to relocate to the Washington, DC or Northern Virginia area

Report to the office as needed to perform your duties, some telework is accepted.

A minimum of five (5) years as a federal law enforcement officer or five (5) years of law enforcement experience within a federal law enforcement agency as a TFO, preferred, other Law Enforcement Experience will be evaluated

Familiarity with the use of Axon BWC hardware required.

Strong technological background preferred but not required.

Experience in supporting projects.

Strong interpersonal skills.

Experience implementing and/or leading new programs of record

Experience with project management and resource tracking

Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Digital Video, Body Worn Cameras

Willing to travel weekly throughout North America and possible international travel

Ability to work effectively, add value as a team member and assume leadership role within the team

Ability to work remotely effectively and add value as a team member. Demonstrate technical knowledge and consultative skills

Ability to teach other members of the team and act as a mentor as required

Must be able to coordinate across various groups and functional teams

Ability to perform tasks with little or no supervision

Demonstrate ability to implement, drive, track and report projects

Benefits that Benefit You

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave for all

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 80,000 in the lowest geographic market and USD 110,000 in the highest geographic market. The on target earnings range for this role is between USD 90,000 in the lowest geographic market and USD 130,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits (http://www.axon.com/careers/benefits).

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

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