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Clearwave Corporation
Avondale
Job Description Job Description Who You Are: To propel our next wave of growth, Clearwave is looking for a customer service-focused individual to support our client’s day-to-day needs as it relates to the use of our products. The Client Support Specialist is a critical part of Clearwave’s growth strategy and is responsible for helping to drive c
Job Source: Clearwave CorporationU.S. Legal Support
Phoenix, AZ, United States
Are you customer service driven, can communicate effectively and adaptable? Do you like to problem solve and have a desire to help people? U.S. Legal Support seeks a Client Support Analyst that has strong listening skills, has a keen eye for detail, and has excellent problem-solving skills. Client Support Analyst duties include interacting with cl
Job Source: U.S. Legal SupportnFocus Solutions
Phoenix
Job Description Job Description Role Summary We are looking for a tech-savvy Client Support Specialist with a service-based attitude and exceptional problem-solving skills to join our team. This role is a critical part of the company’s success and is responsible for driving client satisfaction and retention. The Client Support Specialist works d
Job Source: nFocus SolutionsnFocus Solutions
Phoenix, AZ, United States
Role Summary We are looking for a tech-savvy Client Support Specialist with a service-based attitude and exceptional problem-solving skills to join our team. This role is a critical part of the company’s success and is responsible for driving client satisfaction and retention. The Client Support Specialist works directly with clients to provide su
Job Source: nFocus SolutionsBodySpec
Phoenix, AZ, United States
Our Remote Health Team is looking for a full-time, seasoned Client Support Specialist. Our Client Support Specialists are at the forefront of customer interactions and are key to our exceptional client experience strategy. This role will provide assistance via phone, chat, and email. You will help clients with account adjustments, appointment sch
Job Source: BodySpecBodySpec
Phoenix
Job Description Job Description Our Remote Health Team is looking for a full-time, seasoned Client Support Specialist. Our Client Support Specialists are at the forefront of customer interactions and are key to our exceptional client experience strategy. This role will provide assistance via phone, chat, and email. You will help clients with a
Job Source: BodySpecADP
Tempe, AZ, United States
ADP is hiring a Client Support Specialist in Tempe, AZ - Hybrid. Are you ready _ _ to join a _ _ company offering _ _ career advancement _ _ opportunities throughout your career journey? Do you want to join a company with _ _ award-winning _ _ training _ _ and _ _ world-class service guidelines _ _ to help you achieve success, _ _ growth, and con
Job Source: ADPedgecomputingassociation.com
Tempe, AZ, United States
Location Tempe, Arizona , United States Company Overview: Iridium is the only truly global voice and data satellite communications network that connects people, organizations, assets, government and relief agencies with on-the-move availability. Together with its ecosystem of partners, Iridium delivers essential, reliable communications with an ea
Job Source: edgecomputingassociation.comPhoenix, AZ, United States
Lofty, Inc is a rapidly growing and category-defining SaaS platform that caters to residential real estate agents, teams, and brokerages. Our suite of tools addresses the daily pain points faced by agents, empowering them to launch effective marketing campaigns, track leads' activities, build lasting customer relationships, and efficiently manage teams. As a leader in our industry, we are seeking a highly motivated Client Support Specialist to join our team and drive growth within the small and mid-market customer segment.
We are seeking highly qualified candidates in the Phoenix, Arizona location as our beautiful, chic downtown office is a hybrid work environment.
Job Overview
The Client Support Specialist is responsible to provide the best client support from start to finish for every client. You will be troubleshooting issues and providing ongoing training to existing clients to address questions and concerns related to the use of our tools and systems. We are looking for somebody who is ready for a dynamic and technology driven environment with a passion for real estate.
Responsibilities and Duties
Own customer issues, from start to finish.
Help find solutions to our customers' toughest technical and business questions.
Call, video conference, chat, and email all clients in a timely manner to provide a high level of customer support
Author content in our customer community and knowledge base.
Speak confidently and professionally while troubleshooting
Set up, manage, and maintain services for new and existing clients using our proprietary software
Investigate issues and software bugs and solve or escalate problems appropriately
Follow up consistently with all clients with pending issues
Providing outstanding customer support in all channels including social
Complete special projects or become the subject matter expert for new parts of our product
Learn the ins and outs of our product and the real estate space, and be able to speak confidently to those subjects
Collaborate with sales, account managers, billing, marketing, international, and technical teams on special projects
Requirements
Qualifications Associates degree or bachelors degree preferred
2 -4 years experience in customer service and/or related field
Previous experience in training, customer service, or technical role
Strong organizational and time management skills.
Consistent work habits, strong work ethic and attention to detail
Strong computer skills with a general understanding of websites, CRM and mobile apps
Ability to multitask, and work independently toward deadlines
Strong written and verbal communication skills, ability to work well in a small group setting
Positive demeanor, trustworthy character
Ability to take the initiative and see projects and tasks through to completion
Ability to communicate technical and complex issues with clarity and expertise
Understanding of real estate and the real estate profession a plus, but not necessary
Ability to transform perceived challenges into solutions
Client Support Specialist jobs in Phoenix, AZ, United States
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