Process Manager, Clinical Operations (Reference Lab)
Chicago, IL, United States
Passionate about precision medicine and advancing the healthcare industry?
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
We are looking for a
Process Manager
who will work with our internal lab, operations, and customer success teams, as well as with equivalent teams at external reference labs.
Responsibilities:
Support the clinical operations team in launching and scaling new test offerings and new workflow patterns, in partnership with external reference laboratories.
Manage and track work across multiple lab, technology, and operational systems to ensure deliverables are met on time and with exceptional accuracy.
Independently identify and execute on changes to improve workflow processes
Perform critical quality control functions in the order creation and reporting workflows to ensure timely results delivery for individual patients.
Work closely with engineering and product teams to scope and prioritize software enhancements in support of internal operations and test delivery.
Collaborate with cross-functional lab, customer success, commercial, and scientific teams as well as external reference lab teams
Manage KPIs for assigned segment of the reference labs operations
Report project statuses, quality metrics, and general feedback to team leadership.
Support ongoing and future projects within the clinical operations team.
Role may include direct people-management responsibilities
Other duties as assigned
Qualifications:
Bachelor’s degree, preferably in Healthcare Administration, Business, or Communications (or equivalent experience)
3+ years experience managing cross-functional projects
Experience with Protected Health Information (PHI)
Experience working as part of a larger team to drive initiatives at scale
Proven track record of setting and achieving high personal standards of performance
Detailed understanding of entire MS Office Suite and G-Suite applications
Tech-savvy and comfortable learning and integrating new forms of technology with a steep ramp-up period
Skills and Abilities:
Consistently takes a proactive approach to problem-solving with strong decision-making skills
Strong ability to organize a daily, weekly, and monthly workload by priorities
The ability to work effectively in a fast-paced and ever-changing environment is key
Proven ability to complete projects according to outlined scope and timeline
Resourceful with the ability to uncover solutions, learn new skills, and take on challenges
Superior analytical, interpersonal, and problem-solving skills
Professional verbal and written communication skills
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