IT Support Specialist

Boston, MA, United States

**IT Support Specialist**

at Corvus Insurance Boston, Massachusetts, United States Were united by a mission: to make the world a safer place. Corvus Insurance uses novel data and artificial intelligence/machine learning to achieve better insights into commercial insurance risk. Our software empowers brokers and policyholders to better predict and prevent complex claims through data-driven tools and Smart Commercial Insurance policies. This allows us to reduce or eliminate the impact of adverse events, creating a safer world for everyone. Drawing inspiration from the intelligent, tool-building corvid family of birds, we are a team of high-flying collaborative builders. Were excited to meet you. Spread your wings, and soar with us. Corvus is looking for an IT Support Specialist. This individual will provide IT support to employees across all departments, including Software Engineers, Data Scientists, Underwriters and Executives. Our ideal candidate is agile, flexible, and able to balance and prioritize multiple tasks at once to ensure the best outcome possible. They can communicate what they dont know as easily as what they do, and are committed to solving problems. This is an exciting opportunity to help scale our IT function and contribute to the companys growth goals.

****Responsibilities****

* Respond to employee requests on the phone, via email, chat, in-person, or through remote access

* Offer technical assistance on the delivery, configuration, set-up, maintenance, and troubleshooting of computer systems, hardware, and software

* Install and maintain approved software on employee computers

* Assist with onboarding tasks including account set up and day one orientation

* Enter and update written IT Service Management Issue Tracking Tickets

* Help build our internal IT knowledge base and document systems and procedures as our team grows

****Qualifications****

* High School Diploma or GED equivalent

* Experience in a customer facing technical support role

* A strong working knowledge of computer system fundamentals, hardware, and software, especially Apple MacOS, and the Google Workspace

* Ability to read and understand technical manuals, procedural documentation and OEM guides

* Knowledge of Computer Networking Fundamentals, especially as theyre related to AV troubleshooting

* Passionate about technology with the desire to learn and grow with a quickly growing company

* ACMT certification preferred

* Ability to present ideas in business-friendly and user-friendly language

****Our Commitment****

Corvus provides a seriously safe nest for people who come from all paths. Our flock represents a variety of backgrounds, perspectives, and skills. Although confidence can sometimes hold us back from applying for a job, we believe there's no such thing as a 'perfect' candidate. Corvus is a place where everyone can soar. So however you identify and whatever background you bring, please apply if this is a role that would make you excited to come into work every day. And please check out what it's like to be a Corvid and our amazing benefits:

**Covid-19 Response:** We look forward to inviting Corvids into our offices when its safe and they are comfortable. That said, Corvus has always embraced a hybrid work environment with a flexible policy that empowers our employees to decide what is best for their own health and wellbeing. Were committed to continuing this environment into the future.

Corvus is committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or an accommodation with our hiring process due to a disability, contact us at 857-259-3995 or [email protected].

Disclaimer: Bird puns are highly encouraged!

**U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at Corvus Insurance are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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Expires 05/31/2023

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Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

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