IT Prod Support Specialist

Charlotte, NC, United States

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S Bank is seeking an effective IT Production Support Specialist, with extensive experience in mainframe technologies with emphasis on CA-View and CA-Deliver products to contribute toward the success of our technology initiatives. Performs liaison role between operations, technical/development teams, and business line resources. Fulfills administration duties including but not limited to database maintenance and support to mainframe Infrastructure and development teams.

_ This position is not eligible for visa sponsorship._ *

Responsibilities:

Maintains support documentation and standard operating procedures, project participation, and operational readiness.

Serves as a resource to aid Production Command Center analysts and management with issue escalation and resolution.

Proactively identifies and communicates to operations regarding projects that could potentially impact the mainframe, network, and distributed systems environments.

Represents Report Archival Administration team and management interests at meetings for implementation, release walk-through, production readiness, and change review.

Increases awareness and promotes organizational brand and services. Organizes and translates information into clear written support documentation. Gathers, publishes, and manages standards and procedures.

Strives for process improvements which improve the accuracy, level of service, timeliness, and workload of production support.

Execution of product utilities and started task support.

System performance and health checks, Investigate, Problem Solve proactive/reactive product support.

Disaster Recovery Exercise Rotation and participation.

Assist the lead support with validation of environmental and software changes.

Required Primary and Secondary on-call rotation 24/7, every 3/4 weeks.

May required weekend coverage during system maintenance and upgrades in addition to on-call rotation coverage.

Coordinate with vendors, Application Developers, and business lines regarding standard requirements of CA-View/Deliver and CA Web Viewer.

Basic Qualifications

Bachelor's degree or equivalent work experience

At least 2 years experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment.

Preferred Skills/Experience

Strong knowledge of Metrics - SMF records.

Strong knowledge of ERO table controls.

Strong Knowledge of JOB translation table controls.

Advance knowledge with Automation – SAS, REXX, Python, C++ or other scripting languages/tools.

Advance knowledge of Mainframe system: JCL, JES, CICS, TSO, VTAM, SDSF, ISPF.

Solid knowledge of CA-View (SAR), CA-Deliver (RMO), CA Web Viewer (DRAS), Expanded Access Server (EAS)

Strong, broad knowledge with Test Automation, Jenkins, Python, REXX, SAS.

Strong knowledge of software desktop applications such as Outlook, Explorer, Excel, Word, Access, and PowerPoint.

Strong Knowledge of ServiceNow for incident management as per change control procedures.

Strong knowledge of Change Control standards.

Strong knowledge Cloud fundamentals – Azure.

Must pass GSA and GAC background checks.

Five+ years of experience with Mainframe, Automation, CA-View, and CA-Deliver Products.

External Security – RACF class resource rules, CA1, BES.

Automation driven with skills to script/develop/debug tool integrations.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $29.42 - $39.23 - $43.15

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.