Account Manager

Jacksonville, FL, United States

Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma.

Massey Services will be the leader in providing an environmentally responsible and superior service. Our Company will grow by adhering to the highest standards of performance and professionalism.

Massey offers a competitive compensation plan along with an excellent benefits package including:

• Company Vehicle

• Medical, Dental and Vision

• Company paid Life Insurance

• Short & Long Term Disability

• Flexible Spending Account

• 401(K) Retirement Plan with company matching

• Paid vacation, holidays and sick days

• Tuition Reimbursement Program

Massey Services, Inc. is a Drug Free Workplace and Equal Opportunity Employer

JOB FUNCTIONS AND DUTIES

1. Maintain the highest standards of personal conduct, both on and off the job. Look and act professional … This includes, but is not limited to, personal grooming, vehicle appearance, and point of sales materials.

2. Make at least 10 calls per day. This includes office and service leads, as well as making creative calls.

3. Must have 3 appointments scheduled for each day.

4. Perform quality inspections. This will include the preparation of a complete and accurate graph, appropriate treatment specifications, and correct rate card pricing.

5. Present sales proposals in a professional manner. Carefully and completely advise customers of inspection findings. Offer effective, environmentally responsible solutions to existing conditions, avenues and sources of infestation.

6. On a monthly basis must average a minimum of $4,000 in proposals daily.

7. When necessary, sell additional service. Offer information, up to and including formal proposals, on all Massey’s residential and GreenUp Lawn, Tree & Shrub Care services.

8. Average a minimum of 3 proposals per appointment.

9. Contact all customers after service is performed to ensure customer satisfaction and to generate referrals.

10. Maintain productivity at or above published minimum standard. Review, understand and comply with all general Sales Policies.

11. Complete and submit a Daily Sales Activity Report.

12. Respond to all leads immediately and, where possible, handle the same day received.

13. Maintain a 75% closing ratio on all leads.

14. Be on time. When you make an appointment or promise, keep it. Be dependable.

15. Respond to our customer issues with urgency and to the complete satisfaction of the customer. Inform Management of any unusual problems or requests made by customers.

16. Always respect our customer’s premises and furnishings. Leave them in the same condition or better than you found them when you arrived.

17. Attend all sales and technical training meetings, as required.

18. Stay abreast of all regulations involving our industry and use of safety equipment and procedures. Perform job functions consistent with regulations and Company policies and procedures.

19. Stay abreast of all technical data pertaining to industry products, material and equipment.

20. Build trusting and lasting relationships with customers. Always say, and do what is right!

21. Assist with collection efforts on delinquent accounts, as required.

22. Maintain your vehicle in a safe, clean and proper operating condition.

23. Safeguard all Company property, equipment and materials. Use and maintain all personal safety equipment, as required.

24. Participate in promotional and public/community relations efforts as required.

25. Perform all other duties as assigned.

26. Project a Quality Image

Look and act professional at all times. This includes, but is not limited to, personal grooming, vehicle appearance and point of sale materials.

27. SELL QUALIFIED BUSINESS

Respond to all sales leads immediately.

Make additional sales calls adjacent and around existing customers.

Perform quality inspections (inside, outside, over and under the customer’s property).

Identify and address all of the customer’s needs.

Prepare and present proposals for all necessary services.

28. HONOR YOUR COMMITMENTS

When you make an appointment or promise, keep it! Be dependable.

29. NEVER STOP LEARNING

Take advantage of all opportunities to increase your technical and professional education with regard to your position, your industry and your personal self-development.

30. ESTABLISH TRUSTING RELATIONSHIPS

Always say and do what’s right. Remember, at all times, YOU are the Company!

Maintain ongoing communication with customers.

EXPERIENCE, EDUCATION, AND SKILLS REQUIRED

1. College degree in business or related environmental science preferred.

2. Must have excellent written, and verbal communications skills.

3. Must have or be able to obtain required drivers license.

4. Minimum of 1-2 years’ sales experience preferred.

5. Must possess basic mathematical ability.

6. Must be able to read and comprehend industry product labels.

7. Must be able to meet requirements for obtaining certification and/or licenses as required by state, federal or local regulations.

8. Must have knowledge of computer operations.

TYPICAL WORKING CONDITIONS

Requires constant contact with the public and company personnel. Frequently work is performed outdoors. Office work is performed in air conditioned/heated facility. May be exposed to rain, hail, winds, dust, dirt, cement, grass, shrubs, trees, high levels of noise, vibrations, and others. Incumbent will work with and around various types of lawn care and pest industry products, materials, and equipment.

SPECIAL EQUIPMENT

Must possess ability to operate lawn care, pest prevention, and termite equipment including, but not limited to, backpack applicators, drills, shovels, carpenter’s tools, power tools, truck equipment, aeration equipment, and others.

TYPICAL PHYSICAL AND MENTAL DEMANDS

Requires constant (67% - 100% of the time) walking, climbing, bending, kneeling, pushing, pulling, reaching, stooping, and stretching. Requires constant ability to move freely about the building and between job sites. Requires frequent (34% - 66% of the time) exposure to outdoor conditions and ability to crawl under homes and in attics for up to 15 minutes at a time. Requires corrected vision and hearing in the normal range. Requires ability to travel from location to location. Requires ability to frequently operate small equipment. Requires occasional (0% - 33% of the time) lifting of equipment (up to 50 pounds). Requires good hand-eye coordination, good motor coordination and finger dexterity. Must possess ability and stamina to work long hours while performing physical labor. Must possess ability to climb heights and ability to endure high levels of noise.

THIS DESCRIPTION MAY NOT BE ALL-INCLUSIVE AND TEAM MEMBERS ARE EXPECTED TO PERFORM ALL OTHER DUTIES AS ASSIGNED AND DIRECTED BY MANAGEMENT. JOB DESCRIPTIONS AND DUTIES MAY BE MODIFIED WHENEVER DEEMED APPROPRIATE BY MANAGEMENT.