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Zealogics.com
New York, NY, United States
This role will entail: A knowledge transfer from the current Technology Leader for comprehension in maintaining necessary technological developments and driving service improvement. Completing operations to be conducted including technological upgrades, backups, and replacements weekly in the Midtown Manhattan office location durin
Job Source: Zealogics.comZealogics.com
New York
Job Description Job Description This role will entail: A knowledge transfer from the current Technology Leader for comprehension in maintaining necessary technological developments and driving service improvement. Completing operations to be conducted including technological upgrades, backups, and replacements weekly in the Midtown Manhattan o
Job Source: Zealogics.comUniversal Technologies
Long Island City, NY, United States
UNIVERSAL Technologies is seeking a Service Desk Agent/Desktop Support Technician for an onsite position in Queens, NY. Applicants should be prepared for 100% onsite work from day one in Queens, NY and must be eligible to work directly for UNIVERSAL Technologies. Position: The Service Desk/ Desk Top Support position requires the ability to respond
Job Source: Universal TechnologiesCloudious LLC
New York
Job Description Job Description Client is seeking a Local Contractor. Desktop Support. 5days a week - work from office - 8am to 5pm EST. 4+ Years of Strong Desktop Support experience. Job Description The Support Analyst will provide support to End Users on a variety of computing issues. Job Responsibilities and Functions Diagnose, reso
Job Source: Cloudious LLCTop Prospect Group
New York, NY, United States
If you thrive in a dynamic environment, excel at client support, and have a proven track record in managing diverse IT landscapes, this is your opportunity to shine! We're seeking an IT Support Specialist with MSP (Managed Service Provider) experience to join our innovative team. FT-Direct Hire On-Site in NYC $65-70K plus Benefits Must have previou
Job Source: Top Prospect GroupCNS Data Inc.
Hackensack, NJ, United States
Company Description CNS Data is a team of experienced IT professionals who specialize in understanding and meeting each customer's unique needs. We provide quality IT services that give businesses the peace of mind they need to grow. Our team is dedicated to providing exceptional support and tailored solutions for our clients. Role Description This
Job Source: CNS Data Inc.Summit Staffing Partners
New York, NY, United States
IT Support & Systems Administrator Midtown Manhattan, NYC (Hybrid Environment - Work from Home and In-Office) Overview: Our client is a top-tier and leading international private equity firm, and they are looking for a strong IT Support Specialist / Systems Administrator to join its Midtown Manhattan team. The position is crucial for maintaining sm
Job Source: Summit Staffing PartnersAxelon
New York, NY, United States
6 mth assignment. Mon- Fri weekends as needed. Req 1+ year of tech support exp. in tech support role. Must have strong customer service skills, good communication. Ability to learn quickly and new technologies. Work in a team environment as well as being self-motivated. Support 466 Lex Ave: customer service, hardware deployments, mobile phone deplo
Job Source: AxelonParamus, NJ, United States
Our client, a major Global Utilities Company is seeking to hire an IT Desktop Support in Paramus, NJ(Will be in the office to start with the possibility of hybrid after they prove themself but would only be a day or 2 from home at the most).
Required Certification / Licenses / Training
Microsoft certification desirable
ITIL desirable
POSITION PURPOSE
Provide support and complex problem resolution to clients (and related companies) All Segment clients for computer systems, communications devices, mobile devices, network connections, and software applications. These clients are geographically distributed throughout the United States and Canada.
Ensure compliance with Corporate IT standards and policies.
PRIMARY DUTIES / RESPONSIBILITIES
Responsible for all walk-up advance support at site area locations
Troubleshoot and resolve all issues related to computer hardware, operating systems, company-approved applications, and network connectivity. Working with 3rd party vendors as necessary.
Responsible for all equipment setups re-images & software installs
Implementing software and hardware updates and upgrades in compliance with the client's Network Operations Center guidelines
Organize and prioritize a regularly changing workload with minimal supervision.
Assist in the development and maintenance of Support Center documentation as needed in Confluence
Report any support trends to the IT Operations Manager and Team Lead
Process all ServiceNow tickets within established SLA's.
Research and testing of new technology
Travel to regional locations for support as needed
Supervise the Tier 1 Deskside Support Analyst tasks
Provide Tier 2 level support to the Deskside Analyst and users from the office
Work with other Deskside staff across all client's entities on different IT projects
Logs all customer questions, requests, and problems and track the issues through to resolution. This includes a timely recording of problem symptoms and status information to communicate with and properly utilize senior client's technical staff.
Resolves complex end-user problems using documented procedures and available tools.
Escalate IT issues and assist with 2nd and 3rd level support, often providing the "eyes and hands”.
Ensures customer satisfaction by responding to all calls and emails and by providing timely updates to the customer regarding the status of problem resolution
Builds strong relationships and becomes a trusted solution provider through diligence and technical support excellence.
Understands and provides superlative customer service; maintains and conveys a positive attitude.
Provides on-site support for new installations, demobilizations, changes, moves, and repairs.
Responsible for new computer imaging and end user setup
Installing networking and server equipment when necessary
Setting up and configuring new printers when necessary
Education / Experience / Background
AA Degree or technical school certificate in an IT-related field preferred.
Four or more years of experience in IT support.
Highly proficient in common computer applications and operating systems especially MS Windows 10, MS Office, and Google Workspace.
Experience installing, maintaining, and troubleshooting computer and communications hardware.
Experience in use of routine and advanced Service Desk tools and techniques (remote assistance, PC Imaging, ticketing and knowledgebase systems).
Experience supporting smart phones, tablets, wireless technologies, networks and operating systems.
Experience with Active Directory, Google Workspace, Imaging, Citrix, Cisco VPN, TCP/IP, ServiceNow or other ticketing system, MDM, Office 365, Ring Central, Zoom, and Remote tools.
Knowledge / Skills / Abilities
Detailed, hands-on knowledge of computer hardware, applications and network technologies; ability to learn new technologies quickly and to effectively retain and apply new knowledge.
Strong customer service and interpersonal skills.
Strong verbal and written communication skills and interact effectively at all levels within the organization.
Strong problem-solving skills and inherent decision-making ability in resolving complex issues at the highest technical level; able to take initiative and be assertive to solve problems.
Ability to organize work in an efficient manner and handle multiple projects/responsibilities at a time.
Ability to coordinate operations activities in accordance with other information technology functions.
Works well under stress and time pressures to meet deadlines.
Self-motivated and ability to work with minimal direct supervision.
Accuracy and attention to detail.
Ability to work until the job is complete (may be beyond traditional working hours including weekends). Must be able to work occasional evenings and/or weekends for cutovers.
Familiarity with water/waste water treatment is a plus.
Email Alert for IT Desktop Support jobs in Paramus, NJ, United States
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