Patient Coordinator
Boston, MA, United States
Temp with Potential Extension : Now – late August (covering leave)
Potential for 3-6 months temp and potential for perm
Hours : Monday – Friday, 8:00am-4:30pm
OR
8:30am-5:00pm
Training Schedule: 8:30am-5:00pm – no exceptions
Pay:
$23-$26/hr
Location:
Boston, MA
NO Parking – public suggested
Hybrid after training
(about 1 month): 3 on , 2 remote
Job Description
Provides administrative support and coordination for all aspects of patient care for both new and/or established patients.
Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary.
Answers telephone calls, as appropriate for new and/or established patients.
Collect detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services, and either resolve problems directly or ensure appropriate escalation to management.
Recognizes emergencies and appropriately respond using standard operating procedures and critical thinking skills.
Provides program specific information to callers and refer calls as necessary.
Serves as a liaison for patients including efficient routing of calls per telephone triage guidelines.
Schedules patient visits, and manages changes, ranging in complexity for one physician appointment to multiple care provider appointments.
Provides information to the patient regarding the need for insurance referral(s), and refers calls as appropriate.
Assists in processing paperwork associated with clinical care including: insurance claims, disability forms, and medical equipment forms.
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