Operations Manager - San Francisco

San Francisco, CA, United States

JOB TITLE: Operations Manager

REPORTS TO: Boutique Manager / Boutique Director

Job purpose:

Working with the Boutique Management, as part of the leadership team, the Operations Manager is responsible for the day-to-day management of the non-selling functions of the Boutique. Responsibilities include supervising Payroll, POS functions, shipping and receiving, after sales, loss prevention, supply orders, controlling expenses, facilities maintenance and assisting in management of all areas of Boutique operations as needed.

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Tasks and responsibilities:

Coordinate compliance of all associates with established Company standards, such as safekeeping of Company funds and property, personnel practices, security, inventory management, sales and record-keeping procedures.

Train, coach, and lead all associates in execution of operations tasks, i.e POS procedures, return procedures, alteration requests, safety and security

Supervise the accuracy of receiving, transfers, damages, and returns-to-vendor (RTV's to Corporate to maintain inventory standard.

Ensure that adequate security exists and that physical facilities align with safety codes and ordinances.

Conduct regular inventory cycle counts as directed

Coordinate communication between the store and central distribution and/or the Corporate inventory control.

Produce and maintain operational reports and records to ensure adherence to Company policies and procedures.

Ensure that all back-of-house operations are properly set-up and organized

Lock and secure the store and oversee compliance with all opening/closing and security procedures.

Assist with the process of payroll management, and scheduling of associates, and ensure compliance with payroll budgets.

Help solve problems that affect the store's service, efficiency, and productivity.

Provide and inspire outstanding service to our customers.

Exercise judgment and discretion alone, and in conjunction with, the management team, in the day-to-day operations of the store.

Any other tasks as assigned from time to time.

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Skills and competencies

Ability to manage store operations, including payroll, Customer Service, Shipping/Receiving, Alterations, and facilities management effectively

Ability to produce, complete, and maintain records and documentation pertaining to work force

Ability to operate all equipment necessary to perform the job, including POS systems, inventory control systems, phone systems, cash register, sensor-tag remover, and all other office equipment. Oversee operation and maintenance of all facilities and equipment used in the boutique, including, but not limited to, HVAC, electrical systems, security systems, and communications/MIS systems.

Ability to develop and train workforce, build relationships, utilize skills of workforce most appropriately

Ability to adjust priorities and manage time wisely in a fast-paced environment

Ability to provide outstanding customer service

Ability to maintain a fair, consistent set of standards as they apply to work force

Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to Department Managers and Associates

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Requirements

At least 5+ years of retail store management, with a strong operations background.

Ability to work a full-time schedule including varies hours / days including nights, weekends, and holidays as needed

Strong interpersonal, communication, organization and follow-through skills

Physical ability to stand for extended periods, and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above

Willingness to adhere to all company policies, procedures, regulations, and standards.

Availability to travel, as needed

ADDITIONAL INFORMATION

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the Houst of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d'art". Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.

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