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Stanford Health Care
Newark, CA, United States
If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Night - 08 Hour (United States of America) This is a Stanford Health Care job. A Brief Overview The Service Desk Manager is responsible for the overall activity and
Job Source: Stanford Health CareSuper Micro Computer, Inc.
San Jose, CA, United States
Job Req ID: 24207 About Supermicro: Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedent
Job Source: Super Micro Computer, Inc.Supermicro
San Jose, CA, United States
Job Req ID: 24207 About Supermicro Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedente
Job Source: SupermicroStanford Health Care
Newark
If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Night - 08 Hour (United States of America) **This is a Stanford Health Care job.** **A Brief Overview** The Service Desk Manager is responsible for the overall activity
Job Source: Stanford Health CareLeadStack Inc.
Stanford, CA, United States
LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world. T
Job Source: LeadStack Inc.Commonwealth Fusion Systems
Milpitas, CA, United States
Commonwealth Fusion Systems (CFS) has the fastest, lowest cost path to commercial fusion energy. CFS collaborates with MIT to leverage decades of research combined with groundbreaking new high-temperature superconducting (HTS) magnet technology. HTS magnets will enable compact fusion power plants that can be constructed faster and at lower cost. O
Job Source: Commonwealth Fusion SystemsPlume Design Inc
Palo Alto, CA, United States
Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learni
Job Source: Plume Design IncInfinera
San Jose, CA, United States
Contractor "This position requires direct or indirect access to certain confidential information, hardware, software, technology, or technical information (referred to here as "Export-Controlled Information") controlled under the U.S. International Traffic in Arms Regulations (ITAR) and/or the U.S. Export Administration Regulations (EAR). All pers
Job Source: InfineraSan Jose, CA, United States
We have an opportunity to join the Alliance as the Service Desk Manager in the Technology Services Department.
WHAT YOU'LL BE RESPONSIBLE FOR
Reporting to the Technology Services Director, this position:
Manages and leads Information Technology Services (ITS) Service Desk operations, acts as a subject matter expert, and provides guidance on related information technology functions and departmental operations
Provides management oversight related to the Service Desk function
Manages, supervises, mentors and trains assigned staff
THE IDEAL CANDIDATE
A seasoned Service Desk leader who practices and promotes examplary customer service
ITIL Certified
Experienced in creating and managing KPI's, metrics and reporting
Demonstrated ability to manage competing priorities, aligning them with department or company objectives for optimal efficiency and success
Invested in staff development and empowering teams to do their best work
A strong collaborator, with an ability to see the bigger picture and work toward the best solutions for all parties
WHAT YOU'LL NEED TO BE SUCCESSFUL
To read the full position description and list of requirements click here
Knowledge of:
Network, PC, desktop, server, and database technology
Design, implementation, and management of local area and wide area network, server, desktop and network administration, and networking devices such as laptops, Android, Blackberry and iPhones
ITIL best practices
Diagnostic utilities used in a multi-platform environment
Principles and practices of program and project management
Ability to:
Train, mentor, supervise and evaluate the work of staff and motivate staff to achieve their goals and objectives
Develop work plans and workflows and organize and prioritize staff’s work
Demonstrate strong teamwork and team building skills
Facilitate and lead meetings and project
Manage multiple projects simultaneously, organize work, and achieve goals and timelines
Foster effective and collaborative working relationships, influence others, and build consensus with individuals at all levels in the organization
Education and Experience:
Bachelor's degree in Management Information Systems, Computer Science, Business or related field a minimum of six years of increasingly responsible experience performing IT Service Desk/Help Desk hardware and software support and administration, including a minimum of two years of supervisory or project lead experience (a Master’s degree may substitute for two years of the required experience); or an equivalent combination of education and experience may be qualifying
OTHER DETAILS
While this position is connected to one of our Alliance offices, we are in hybrid remote/in-office work environment right now and we anticipate that the interview process will take place remotely.
Attendance at quarterly company-wide events or department meetings will be expected.
The full compensation range for this position is listed by location below.
The actual compensation for this role will be determined by our compensation philosophy, analysis of the selected candidate's qualifications (direct or transferrable experience related to the position, education or training), as well as other factors (internal equity, market factors, and geographic location).
Merced County & Mariposa County Pay Range : $100,031 - $160,056
Monterey County, San Benito County & Santa Cruz County Pay Range : $109,923 - $175,884
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Email Alert for Service Desk Manager jobs in San Jose, CA, United States
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