Applications Support Analyst

San Diego, CA, United States

About Us:

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that youre close but not an exact match, we encourage you to apply.

Overview:

Our organization continues to grow and as part of that, were looking for an Applications Analyst . In this role, you will mine, retrieve and monitor data from numerous websites/applications/data using a variety of applications and tools. The primary objective of this role is to review, analyze and report on web traffic, user behavior, and functionality while looking for trends, insights, and areas for improvement. This position should consider business goals and objectives when making recommendations to developers, other business team members, and stakeholders.

This is a hybrid role with the expectation that youll be in our San Diego office every Wednesday alongside the rest of the team. You can work from home/virtually/remote the rest of the week if youd prefer.

Responsibilities:

Responsible for the design and content management activities related to the organization's product initiatives, analyzing and researching customer behaviors, and ensuring the delivery of high quality and customer-centric user experiences across all of the organization's products and services.

Specializes in analyzing and researching customer behaviors through multi-dimensional analysis of geographies, customer and product types, traffic sources, and channels (e.g., mobile, tablet, desktop).

Specializes in delivering high quality, customer-centric user experiences that provide a consistent and device-appropriate experience across the organization's digital channels and products.

Conducts cross-channel initiatives and turns customer feedback and behavior into actionable insights.

Assists in designing the Exchange to Exchange (E2E) user experience and will incorporate the latest innovative technologies.

Designs products and services to ensure customer-centric user experience

Researches customer/user behaviors and preferences for product solutions

Qualifications:

Bachelors degree in Computer Science or related field

1-3 years of professional IT experience

User experience analysis, design and evaluation skills

Strong command of SQL and SQL server tools

Knowledge of database security, backup and recovery, and performance monitoring standards

Understanding of relational and dimensional data modeling

PowerShell scripting skills

Familiarity with SSAS, SSIS, SSRS

Experience with Windows Server environments

Extensive experience with database technologies (MySQL, MS SQL, PostgreSQL Oracle, MongoDB)

Experience with cloud services (AWS, Microsoft Azure) a plus

Excellent written and verbal communication skills, attention to detail and math/statistical knowledge

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Additional Information:

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits youll get, depending on your job level these benefits may improve:

Medical/dental/vision plans, which start from day one!

Life and accident insurance

401(K) and Roth options

Tax-advantaged accounts (HSA, FSA)

Educational expense reimbursement

Paid parental leave

Other benefits include:

Digital mental health services (Talkspace)

Flexible work hours (availability varies by office and job function)

Training programs

Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing

Charitable matching gift program

And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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