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The Mice Groups Inc
Redwood City, CA, United States
This position pays between $30/hr to $40/hr. Our Professional Services Division here at The Mice Groups is seeking an IT Support Technician for full time opportunity. These positions are expected to be 100% on-site in Redwood City, CA. Essential Duties & Responsibilities: Field incoming help requests from end users via both telephone and work order
Job Source: The Mice Groups IncForrest Solutions
Palo Alto, CA, United States
Location: Palo Alto, CA Job Type: Full-time Salary: $80k - $110k Summary Are you looking to join an industry-leading law firm? As the Senior IT Services Technician, you will lead local IT operations and provide technology experience as a technical extension of the broader IT team for lawyers, staff, and clients. If you're looking to join an
Job Source: Forrest SolutionsForrest Solutions
Palo Alto, CA, United States
Location: Palo Alto, CA Job Type: Full-time Salary: $80k - $110k Summary Are you looking to join an industry-leading law firm? As the Senior IT Services Technician, you will lead local IT operations and provide technology experience as a technical extension of the broader IT team for lawyers, staff, and clients. If you're looking to join an
Job Source: Forrest SolutionsCooley LLP
Palo Alto, CA, United States
Senior Office Technology Specialist Cooley is seeking an Senior Office Technology Specialist to join the technology team in Palo Alto. Position summary : Cooley Information Services (IS) embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. To that end, the Office Technolog
Job Source: Cooley LLPCooley
Palo Alto, CA, United States
Senior Office Technology Specialist Cooley is seeking an Senior Office Technology Specialist to join the technology team in Palo Alto. Position summary : Cooley Information Services (IS) embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. To that end, the Office Technology
Job Source: CooleyRocket EMS
Santa Clara, CA, United States
The IT Support Administrator is the go-to person that provides employees and the company with computer, systems, peripheral, and network support. The position is responsible for the procurement, maintenance, and decommissioning of the infrastructure and systems present at their location. JOB RESPONSIBILITIES Conform to ISO and NIST regulations fo
Job Source: Rocket EMSInfotree Global Solutions
Sunnyvale, CA, United States
You will support all hardware lifecycle including shipping, receiving, assigning, removing, and tracking assets throughout the employee lifecycle process. In addition, you will be able to troubleshoot hardware and software issues on new and re-purposed Apple and Windows devices. To be successful in this role you will be working with our partners ac
Job Source: Infotree Global SolutionsInfotree Global Solutions
Sunnyvale, CA, United States
You will support all hardware lifecycle including shipping, receiving, assigning, removing, and tracking assets throughout the employee lifecycle process. In addition, you will be able to troubleshoot hardware and software issues on new and re-purposed Apple and Windows devices. To be successful in this role you will be working with our partners ac
Job Source: Infotree Global SolutionsPalo Alto, CA, United States
Job title: Senior IT Services Technician
A leading law firm is searching for a Senior IT Services Technician to join their team. In this role you would be responsible for leading local IT operations and providing a high-quality technology experience for the lawyers, staff, practice groups, and clients.
Duties and Responsibilities:
Support the IT Regional Manager to uphold the local IT experience, delivering a service that is both responsive to identified incidents and proactive in continuously improving the Firm's technology solutions.
Serve as an extension of the Firm's IT Help Desk, leading L1 / L2 support at a local level for regional staff and providing continuity in escalation support with other IT service and solution teams.
Diagnose and resolves technology issues reported by end-users in a timely manner.
Manage the lifecycle of regional technology, configure and deploy end-user and office devices, including laptops, printers, and handheld devices.
Participate in identifying and supporting delivery of proactive maintenance and upgrades to Firm appliances and systems in partnership with IT solution owners.
Lead the identification of continuous improvement opportunities for support services in coordination with management and centralized IT teams.
Support the measurement and reporting of services to evaluate effectiveness and demonstrate value to the Firm.
Qualifications:
College degree (Computer Science, Information Systems, or a related technical discipline preferred)
Technical certification(s) are preferred (e.g., MCSE, Cisco CCNA)
5+ years of relevant experience, ideally in a large Law Firm setting, or a legal information services provider.
Proven experience with common Operating Systems and software (e.g., Windows 10 and later, Microsoft Office 365 / 2021)
Proven experience in troubleshooting and repairing end user devices and appliances (e.g., PCs, Laptops, Printers)
Experience with current PC imaging standards, hardware configurations, memory configuration techniques, and peripheral hardware and software.
Experience with routers, switches, and other networking equipment
Experience with secure LAN infrastructure, firewalls, and VPN technologies.
Experience with remote systems such as Citrix.
Email Alert for Senior IT Services Technician jobs in Palo Alto, CA, United States
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