Service Desk Analyst
Palo Alto, CA, United States
Job Title: IT Service Desk Analyst
Location: Stanford, CA (Onsite)
Duration: 6+ Months (Contract)
Description:
Start as on-site, once trained up can begin some work from home days (gradual - start with 1 day)
Under direct supervision, provide technical support to end-users for computer hardware, software, network, collaboration, communication, and productivity tools via phone, live chat, remote desktop, and messaging.
You will also record the details of every customer interaction and advance complex issues to more senior technicians for resolution.
Core Duties:
Provide first line of response to requests for various hardware, software, peripherals, and networking technical assistance. Provide remote problem resolution when possible.
Resolve basic end-user problems, escalate as appropriate.
Install, upgrade, configure, and solve computing and communication devices and peripherals.
Perform, schedule, and monitor system alerts, work queues, back-ups, and recovery activities.
Apply security standard methodologies.
Ensure users are assigned appropriate resources.
Other duties may also be assigned.
#J-18808-Ljbffr