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Money Fit by DRS
Manhattan Beach, CA, United States
Provides guidance and leadership to the Rooms Division and Food & Beverage Operations, ensuring consistent compliance to Hotel policies, and quality customer service while maximizing departmental profits. Indirectly offers supervision for the entire Hotel as well as making policies and developing plans for carrying out work programs. Acts as Genera
Job Source: Money Fit by DRSDD FACTOR
Los Angeles, CA, United States
Job Description Job Description Multi-unit Director of Operations for a proven fast casual Burger concept. We are looking for a Director who has a proven tract record of growing concepts. The salary range is $120.000.00 to $130,000.00 as well as a bonus and benefits program. Qualifications: Bilingual in English and Spanish Combined store sales
Job Source: DD FACTORFAIRMONT
Santa Monica, CA, United States
Job Description Job Description Company Description Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine resta
Job Source: FAIRMONTAllied Universal
Los Angeles, CA, United States
Overview Allied Universal, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and
Job Source: Allied UniversalFairmont Hotels & Resorts
Santa Monica, CA, United States
Company Description Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade - famous for its fine restaurants, live entertainment, movie t
Job Source: Fairmont Hotels & ResortsHireArt
Burbank, CA, United States
Expected compensation: $120,000.00 per year HireArt is helping The Louise Phillips Forbes Team hire a Director of Operations to join its team. This is an extraordinary opportunity for the right person who loves working with people, real estate and thrives on managing the operations of transactions. In this fast-paced environment, you will provide
Job Source: HireArtFASTENER DISTRIBUTION HOLDINGS LLC.
Los Angeles
Job Description Job Description FDH is a leading global distributor of aerospace parts and materials to the OEM and Aftermarket segments. Our business is built on relationships with key suppliers and focused on providing exceptional customer service. The Director, Operations is responsible for overseeing the operations of Center of Excelle
Job Source: FASTENER DISTRIBUTION HOLDINGS LLC.PATH
Los Angeles, CA, United States
PATH is on a mission to make the future sustainable as the go-to bottled water that helps everyone break the addiction to single-use plastic bottled water. We’re growing this revolution everyday, as global consumer demands skyrocket for sustainable and reusable choices in bottled water packaging. The Role The Director of Operations will oversee a
Job Source: PATHLos Angeles, CA, United States
Manage and guide the strategic direction of the customer operations function, encompassing customer service, sales support, pricing support, and EDI. Formulate and implement strategic objectives, optimize processes, mentor employees, build a high-performing team, and utilize systems to achieve excellent service results. Ensure that customer operations activities and initiatives align with and enhance the overall goals of the organization and customer satisfaction.
Key Responsibilities:
Develop and execute strategies to achieve top-tier customer service.
Manage the entire order-to-cash process, making necessary improvements based on business, customer, or third-party needs.
Oversee customer service, sales support, pricing support, and EDI teams, providing guidance, coaching, and support to ensure high performance; facilitate staff development through performance management, goal setting, training, and effective employee relations.
Lead initiatives to enhance customer retention, loyalty, satisfaction, and experience; prioritize efforts to maximize impact on customers and the organization.
Ensure accurate processing of customer orders, including items, quantities, pricing, dates, and other details.
Lead the customer operations component of new company, business unit, or plant setups, implementations, and conversions, including ERP systems.
Implement systems to capture and report on service metrics, including customer feedback and trends; prepare performance reports by analyzing data and trends.
Provide feedback and solutions regarding service issues or customer concerns.
Collaborate with internal teams to address and resolve customer service failures or concerns promptly.
Work with other departments, such as supply chain, operations, and marketing, to prevent recurring customer issues and challenges.
Oversee resolution of customer issues, ensuring long-term solutions; handle escalated service issues.
Establish performance metrics for customer service representatives, such as response times and issue resolution.
Develop and implement procedures for customer correspondence and complaint processing.
Monitor programs to ensure on-time delivery and customer satisfaction.
Continuously evaluate company practices to ensure fair and consistent service to customers; represent the customer's voice within the organization.
Recommend or acquire updates and expansions to technology, equipment, and policies to improve customer service.
Enhance sales and supply chain performance through superior service.
Coordinate with supply chain personnel, distributors, and sales associates to improve customer service and productivity.
Collaborate with sales and marketing teams to maximize revenue and customer loyalty.
Maintain thorough knowledge of the company’s brands, systems, and processes.
Develop, implement, and manage the department’s budget.
Stay updated on EDI trends and trading partner requirements; ensure proactive improvement of EDI solutions.
Support high-impact customer pricing activities, RFPs, or bids.
Uphold food safety program, quality standards, and product legality.
Perform other job-related duties as assigned.
Qualifications:
Bachelor’s degree in business or a related field.
8+ years of management experience in a manufacturing-related industry, with substantial experience in customer service or a related leadership role.
Deep understanding of Food & Beverage supply chains.
Extensive experience with SAP systems preferred.
Prior experience with CRM systems.
Proficient with Microsoft Office Suite or related software.
Strong strategic and customer focus with a clear understanding of market dynamics.
Proven ability to lead by example, build effective teams, and achieve results.
Excellent communication and negotiation skills.
Strong interpersonal skills with the ability to motivate performance and resolve conflicts.
Strong analytical and problem-solving skills.
Demonstrated ability to develop and maintain key business relationships with internal and external stakeholders.
Ability to work cross-functionally, convey complex issues clearly, and maintain confidentiality.
Excellent organizational skills with the ability to manage multiple priorities and maintain high attention to detail in a fast-paced environment.
What We Offer
Why apply through Brunel? Finding the next step in your career can be a fulltime job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with on-boarding. We’ll get you going while you get on with the job.
About Us
Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 45 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services.
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Email Alert for Director of Operations jobs in Los Angeles, CA, United States
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Get ready to discover your next great opportunity.