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BMV Customer Service Representative 2

New Castle, IN, United States

Location: New Castle, IN, US, 47362

The essential functions of this role are as follows:

* Administer skills tests and evaluate driving skills

* Assist customers with vehicle/watercraft titles and registration needs

* Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles

* Attend training classes and/or take certification tests as required

* Maintain privacy of customer and all related records

* Substitute for Customer Service Representatives as needed

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

* High school diploma or equivalent

* Must be 21 years of age or older

* Must possess a valid State of Indiana drivers license for at least the preceding 12 month period

* Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.

* Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.

* Customer service experience

* Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.

* Must be familiar with the operations of all types of motor vehicles

* Working knowledge of Indiana driving laws

* Top-notch communication skills

* A high level of critical thinking and the ability to troubleshoot

* Ability to process cash and card transactions

* Three (3) medical plan options (including RX coverage) and vision/dental coverages

* Wellness program (offers premiums discount for the medical plan)

* Health savings account (includes bi-weekly state contribution)

* Deferred compensation account (similar to 401k plan) with employer match

* Two (2) fully-funded pension plan options

* Group life insurance

* Employee assistance program that allows for covered behavioral health visits

* Paid vacation, personal and sick time off

* Competitive leave policies covering a variety of employee needs

* 12 company paid holidays, 14 on election years

* Qualified employer for the Public Service Loan Forgiveness Program

* New Parent Leave

* Free Parking

* Free LinkedIn Learning

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