BMV Customer Service Representative 2
New Castle, IN, United States
Location: New Castle, IN, US, 47362
The essential functions of this role are as follows:
* Administer skills tests and evaluate driving skills
* Assist customers with vehicle/watercraft titles and registration needs
* Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles
* Attend training classes and/or take certification tests as required
* Maintain privacy of customer and all related records
* Substitute for Customer Service Representatives as needed
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.
* High school diploma or equivalent
* Must be 21 years of age or older
* Must possess a valid State of Indiana drivers license for at least the preceding 12 month period
* Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.
* Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
* Customer service experience
* Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.
* Must be familiar with the operations of all types of motor vehicles
* Working knowledge of Indiana driving laws
* Top-notch communication skills
* A high level of critical thinking and the ability to troubleshoot
* Ability to process cash and card transactions
* Three (3) medical plan options (including RX coverage) and vision/dental coverages
* Wellness program (offers premiums discount for the medical plan)
* Health savings account (includes bi-weekly state contribution)
* Deferred compensation account (similar to 401k plan) with employer match
* Two (2) fully-funded pension plan options
* Group life insurance
* Employee assistance program that allows for covered behavioral health visits
* Paid vacation, personal and sick time off
* Competitive leave policies covering a variety of employee needs
* 12 company paid holidays, 14 on election years
* Qualified employer for the Public Service Loan Forgiveness Program
* New Parent Leave
* Free Parking
* Free LinkedIn Learning