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Customer Service

New Castle, IN, United States

**Job Title:** Customer Service Representative

**Overview:**

Hobby Lobby is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. Our ideal candidate will provide exceptional service to our customers, ensuring their shopping experience is pleasant and efficient. As a Customer Service Representative, you will be responsible for assisting customers with their inquiries, managing transactions, and maintaining a welcoming store environment.

**Key Responsibilities:**

- **Customer Interaction:**

- Greet and welcome customers warmly as they enter the store.

- Assist customers in locating products and provide information about the store’s offerings.

- Answer customer inquiries via phone and in person, addressing concerns and resolving issues promptly and effectively.

- **Sales and Transactions:**

- Process sales transactions accurately and efficiently using the store’s point-of-sale system.

- Handle cash, credit, and debit card transactions, ensuring proper procedures are followed.

- Assist customers with returns, exchanges, and refunds according to store policies.

- **Product Knowledge:**

- Stay informed about current sales, promotions, and store events.

- Provide product recommendations based on customer needs and preferences.

- Maintain a thorough understanding of store products and inventory to assist customers effectively.

- **Store Maintenance:**

- Ensure the store is clean, organized, and visually appealing.

- Restock shelves and displays as needed to maintain product availability.

- Assist in setting up promotional displays and signage.

- **Team Collaboration:**

- Work collaboratively with team members to achieve store goals and objectives.

- Participate in team meetings and training sessions to stay updated on store policies and procedures.

- Assist with special projects and tasks as assigned by store management.

**Qualifications:**

- High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.

- Previous experience in retail or customer service is preferred.

- Strong communication and interpersonal skills.

- Ability to multitask and manage time effectively in a fast-paced environment.

- Basic math skills for handling transactions.

- Positive attitude and a genuine desire to help customers.

- Flexibility to work various shifts, including evenings, weekends, and holidays.

**Physical Requirements:**

- Ability to stand, walk, and move around the store for extended periods.

- Ability to lift and carry items weighing up to [specify weight, e.g., 30 pounds].

- Capability to perform repetitive tasks such as scanning items and operating the cash register.

**Benefits:**

- Competitive hourly wage.

- Employee discount on store merchandise.

- Opportunities for career growth and advancement within the company.

- Comprehensive training program to enhance your skills and knowledge.

Apply

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