Data, Analytics and Technology Analyst

Boston, MA, United States

Location: Remotely based in the Greater Boston Area

Travel: Up to 10%

Organizational Summary

Upstream USA is a fast-growing, national nonprofit committed to ensuring that equitable, patient-centered contraceptive care is made available to any patient and is fully integrated into the health system as part of basic health care. We envision a future where all patients are screened for their contraceptive needs and offered patient-centered contraceptive counseling that's free from bias, noncoercive, trauma-informed and delivered by knowledgeable providers and support staff following best medical practices and evidence-based guidelines. We believe all patients should be able to access the contraceptive service of their choice – when they want it and where it is convenient for them to get it.

We do this by partnering with healthcare organizations, providing them free training, education and technical assistance. Surveys from patients receiving care at Upstream-trained healthcare organizations consistently show that patients feel heard and respected, and are able to access the contraceptive method of their choice.

To meet the growing needs in our country, Upstream has launched a national expansion to transform contraceptive care in more than 700 healthcare organizations across the United States by 2030, reaching 5 million patients of reproductive age. Already, our work with more than 130 healthcare partners in nearly forty percent of the country helps integrate much needed contraceptive services across the spectrum of healthcare, including primary care practices.

Upstream is funded primarily through philanthropic individuals and foundations, and does not accept funding from pharmaceutical companies. Upstream's budget has grown from $1.7 million just six years ago to approximately $60 million in 2024. Upstream's work has also garnered attention from many leading publications including Harvard Public Health, Bloomberg, MedPage Today, and Politico.

Position Summary

Upstream's Data, Analytics and Technology Team works cross-functionally to ensure software, hardware, and data function optimally while leading improvement projects that shape the business and promote organizational effectiveness, efficiency and data-driven decision making.

The Data, Analytics and Technology Analyst will be an integral part of the growing Data, Analytics and Technology team at Upstream. Reporting to the Director of Data, Analytics, and Technology, the Analyst will lead maintenance and improvement projects related to organization wide systems, technology, data, and reports. The Analyst will partner with teams such as Practice Transformation, Partnerships and Community Engagement, Program Analytics, External Training and others to increase efficiency and technology adoption, reduce parallel processes, expand data literacy and access to cross-functional data, improve Upstream's ability to make data-driven decisions, bolster helpdesk support, and scale our operations.

The ideal candidate will have exceptional interpersonal skills and be able to navigate ambiguous business problems with a customer service-oriented attitude. They should be curious with a proven ability to learn new systems, processes and problem solve with extremely high attention to detail. They should also have an aptitude for data and numbers, be able to leverage technology to answer questions using data, and bring a mission-driven and growth-oriented mindset to all projects.

Essential Duties and Responsibilities

Understand departmental and organizational needs and pain points related to data and technology by engaging with key stakeholders and users; recommend approaches to solutions and collaborate with the team and stakeholders to drive projects to completion.

Evaluate, improve and execute on business processes across the organization using Upstream's stack of applications including Google Workspace, Slack, Zoom, Sage Intacct, Salesforce, Paycom, Greenhouse and others.

Lead Data, Analytics and Technology training efforts through employee onboarding, team-specific trainings, and the creation of educational materials and documentation.

Manage and provide help desk support, troubleshooting and ad hoc project assistance for various systems and applications while bolstering Upstream's efforts to grow our support capacity organization wide; elevate common issues being seen and work with the Data, Analytics, and Technology Team to propose and implement solutions.

Develop dashboards and reports using analytics tools such as Power BI and Google Sheets for various internal teams, cross-departmental and cross-geographical audiences, and management.

Assist in implementing and maintaining a central Data Warehousing strategy by interfacing with various teams to move data into a Data Warehouse, manage permissions, identify relevant data relationships, mappings and transformations, and maintain data quality of key operational data.

Understand Upstream's hardware asset (laptops, tablets, hotspots) tracking methods; work with the Data, Analytics, and Technology Team and external vendors to improve upon hardware asset tracking and forecasting; purchase, track and manage Upstream hardware assets.

Assist in maintaining the technology required to run Upstream's Boston HQ Office (Zoom Room maintenance, etc.)

Liaise with 3rd-party technology vendors and accounts, regularly reconcile users and ensure correct invoicing.

Additional duties as assigned

Required Education, Experience, Knowledge, Skills and Ability

Upstream celebrates and fosters an inclusive work environment and encourages people of all identities, perspectives and backgrounds to apply.

Our ideal candidate must be able to demonstrate aptitude in the specified areas below.

Located in Greater Boston Area; Ability to be in-person at Upstream's Boston HQ Office 1-2 days per week, or as needed for technology maintenance/troubleshooting

Bachelor's degree in Business, Information Technology, Finance, Economics, Mathematics, Statistics, Engineering, or related field

2-4 years of relevant experience or coursework Proven ability to learn new systems, processes and problem solve

Demonstrated passion for technology and for helping others to understand and use systems and tools, particularly via the creation of training materials and facilitation of trainings for a wide variety of skill sets and experience levels

Experience managing requests and projects in a ticketing system or helpdesk capacity

Experience using a data visualization tool (Power BI, Tableau, etc.), spreadsheets, and/or a programming language to answer questions for business stakeholders

Advanced Google Sheets / MS Excel skills and an aptitude for data and numbers

Excellent interpersonal skills and demonstrated ability to communicate effectively

Ability to build and maintain positive, productive relationships with colleagues, staff, external consultants, and internal clients, identifying their needs and taking initiative to implement solutions

Ability to work on multiple projects simultaneously and communicate updates and blockers

Upstream USA's COVID-19 Vaccine Policy requires employees to have completed a COVID-19 vaccine primary series unless a medical or religious exemption is approved. As a condition of employment, newly hired employees must provide proof of their COVID-19 vaccination or, if applicable, request a medical or religious exemption.

All Upstreamers must also be able to attend work-related in-person meetings and functions as needed.

In our hybrid work environments, there is a basic expectation that our Upstreamers will ensure that their work from home setups will have reliable access to phone and Internet to ensure connectivity to their teams.

At Upstream we gather for moments that matter for training, teaming and connection. Our teams come together for occasional in person meetings and organizational retreats. As part of our hybrid work practices, this travel expectation will be applicable for all Upstreamers, even those based remotely.

Engage in EDI learning & development, community engagement, and culture building activities up to 5% FTE (i.e., 2 work hours per 40 hour work week). Examples include attending trainings, conferences and summits, volunteering time, participating in local community events, mentoring and learning, participating in Communities of Belonging or Culture Council, developing language acquisition, learning universal design principles, and using professional development benefits for EDI topics, among other activities.

Valued and Non-Essential Education, Experience, Knowledge, Skills and Ability (Not required to apply)

Understanding of project management methodologies such as Agile and Kanban to prioritize work tasks across multiple stakeholder groups

Understanding of data visualization techniques and combining data from different systems/tables into a usable report format

Understanding of databases, ETL/ELT, central data management strategies, and data validation techniques

Understanding of Software as a Service (SaaS) administration best practices, or willingness to learn

Attributes

The ideal candidate will embody and embrace our core values which serve as our operating principles:

We keep our mission at the center; Upstream's mission is to ensure that equitable, patient-centered contraceptive care is basic healthcare

We trust each other; we are reliable, empathetic, compassionately direct, and confident in each others' ability to do the same

We work every day to build an equitable, diverse and inclusive culture; we respect the backgrounds contexts and experiences of individuals, teams and partners in our interactions

We bring joy to our work; we create opportunities to celebrate, connect and strengthen relationships with one another.

Additionally, the ideal candidate will possess the following attributes to be a successful contributor to the Data, Analytics, and Technology Team:

Demonstrates a high degree of adaptability to work in a rapidly growing, post start-up organization

Detail- and results-oriented team player who is dedicated to getting the job done accurately and on a timely basis

Possesses strong time management skills and the ability to prioritize their portfolio of projects with new incoming requests

Excellent attention to detail and conscientious approach to delivering the best product

Strong work ethic and a team player attitude

Sense of humor and affability

Interest in working for a mission driven organization

Travel Requirements

This role will require up to 10% of business travel. All Upstreamers can expect a minimum of 8 days of business travel per year to attend 1-2 annual organizational retreats and two annual team/department meetings.

Upstream Benefits

Upstream USA offers a comprehensive benefit package including medical, dental, vision, life insurance, long and short term disability, 401K with a match, generous vacation, personal, sick and holiday time off, parental leave, professional development, a fitness and cell phone allowance for all full time employees and part time employees who work a minimum of 24 hours per week.

Hiring Range

The hiring range for this role is $80,800 - $95,000. Final offers for this position will be based upon several factors including the scope of the role, market compensation analysis, position requirements, candidate's experience level and capabilities,, internal pay equity considerations and will be made within the parameters of Upstream USA's compensation framework and philosophy.

Hiring Process

Candidates who advance in our preliminary review process will have an opportunity to discuss the position, their employment background and lived experience with a member of our talent acquisition team by telephone. Those who advance to subsequent steps in our interview process may participate in up to three rounds of meetings by Zoom or in person and in a thought exercise/case study assignment. Each round could consist of multiple meetings with various Upstreamers.

EDI Vision Statement Internally, we envision promoting equity by reducing disparities in the Upstream talent lifecycle and engagement, cultivating a diverse workforce and inclusive culture, and fostering power sharing when we make decisions.

EDI Guiding Principles

Through Equity , both in the workplace and in contraceptive care, we address root causes that enable disparities to occur, acknowledge that different resources and opportunities may be needed to reach fairer outcomes, and implement systems-level changes that are sustainable over time.

Through Diversity ,we acknowledge, respect, and celebrate the collective mixture of differences and similarities of Upstreamers and our community partners. At Upstream, we value the diversity of identities at all intersections, while at the same time centering racial diversity.

Through Inclusion , we succeed at creating a culture of belonging thatembraces differences in identities and experiences by building trust, joy, and psychological safety. We cherish and elevate these differences through power-sharing in how things get done internally and in service of our mission.

Communities of Belonging

Serving as employee resource groups for Upstreamers, Communities of Belonging assist in advancing our equity, diversity, and inclusion journey. They assist in instilling organizational values in our work and support our EDI vision. Open to all employees, Communities of Belonging create opportunities for leadership development, community engagement, support, and resource mobilization.

Upstream Careers

At Upstream, we embrace diversity. We nurture it and we thrive on it because it benefits our organization, our partners, and our community. Our goal is to attract, develop and retain exceptional people, and to create a work environment that is dynamic, rewarding and enables each of us to realize our potential. Upstream is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, genetic information, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Learn more about working at Upstream, our values, and our commitment to Equity, Diversity and Inclusion. Upstream USA participates in E-Verify.

Upstream Headquarters

2 Oliver Street, Suite 402, Boston, MA 02109

www.upstream.org

No phone calls please.

Be advised that we do not ever conduct hiring interviews via text or email. Please protect yourself by learning more about our hiring practices and common red flags to look out for.

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