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Glassbox
Jersey City, NJ, United States
Glassbox is looking for a Customer Success Manager to join our Global Commercial team.We are Glassbox, and our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences.We are growing and have been recognized by G2 as one of 2023's Top 100 Software Companies in the world.Our customers are the b
Job Source: GlassboxAcuative Corporation
Fairfield, NJ, United States
Job Description Job Description As the Customer Success Manager, you are the “CEO” of the accounts assigned to you, owning the outcomes and relationship with that client and accountable for the services and billing for that client, you will be assigned to key accounts with high profile client visibility. To be successful in this role yo
Job Source: Acuative CorporationPenn Foster
Jersey City, NJ, United States
Location: Jersey City or Remote from New Jersey, Chicago or Florida As a Xeneta Customer Success Manager your objective is to manage a portfolio of assigned accounts and drive customer success and revenue in that territory to meet the company’s vision and ambitious global expansion objectives. The true value of the CSM comes from delivering unfor
Job Source: Penn FosterTrustpilot, Inc.
New York, NY, United States
We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust? This candidate has a proven history of client retention and growth, is an expert in building consultative relatio
Job Source: Trustpilot, Inc.Kira Learning
New York, NY, United States
About Kira Learning Kira Learning is creating curriculum and learning tools that empower teachers and prepare students for a world in which technology and science play pivotal roles in everyone's lives. By way of our expert-backed content and intuitive, integrated teaching platform, Kira is intent on transforming the way computer science and artif
Job Source: Kira LearningTemplafy
New York, NY, United States
About us: Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG, AON, B
Job Source: TemplafyTelsource
Fairfield, NJ, United States
As the Customer Success Manager, you are the “CEO” of the accounts assigned to you, owning the outcomes and relationship with that client and accountable for the services and billing for that client, you will be assigned to key accounts with high profile client visibility. To be successful in this role you will need to have a technological backgro
Job Source: TelsourceBrightflag
New York, NY, United States
The Opportunity Brightflag is the fastest growing company in the legal tech space and the #1 rated enterprise legal management product on G2. We're bringing a trailblazing product, which is truly differentiated, to a fast growing market. And we are continuing to invest heavily in product and customer success. This means that our customer success t
Job Source: BrightflagNew York, NY, United States
Live events are fun.
Concerts, sporting events, festivals….we make lifelong memories enjoying live events with friends and family.
Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people together and make memories.
The world’s best companies use TicketManager’s industry leading ticket and event management software to make client entertainment easy and prove the ROI. We help companies have more fun by making it easier to invite guests, manage an event from invitation to execution to post-event reporting, and proving just how valuable live events can be.
TicketManager is an official partner of the Philadelphia Eagles, The New York Jets, Texas Rangers, Chicago White Sox, LAFC, Minnesota Wild, Ticketmaster and a partner of over 50 professional and college sports teams, franchises, universities and technology providers.
TicketManager serves a who's who of global brands including Fortune 500s, local businesses and even the NBA and NFL.
The Customer Success Manager will support our Revenue team on assigned Enterprise and SMB accounts to promote high levels of customer satisfaction and adoption. The CSM plays a critical role, leveraging both account management and sales techniques to ensure our partners receive maximum value from their TicketManager investment while driving new & incremental revenue.
This role is In-Office, Monday-Friday
Responsibilities:
Support our Revenue team on assigned accounts to promote high levels of customer engagement, satisfaction, and product renewal
Learn and develop skills required to successfully drive expansion sales and the enterprise level
Analysis of customer engagement to increase product usage and adoption
Travel. Meet with and entertain clients in person.
Desired Skills and Experience:
BA/BS degree or equivalent
3-5+ years of professional work experience in a collaborative, data-driven environment
Previous customer service and/or Customer Success experience preferred
Sports & entertainment ticketing experience preferred but not required
Experience working with enterprise clients preferred
Strong interpersonal skills: negotiating, influencing, and dealing effectively with people
Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
Proven success generating revenue – both new and incremental.
Proven presentation and executive meeting planning
High personal integrity, ethics, and credibility
Expertise with standard corporate software including Dynamics Salesforce.com
TicketManager Highlights:
$80,000 – $110,000 DOE
Bonus & Commission Eligibility
Company Stock
Role is In-Office, Monday-Friday
401k & Company Match
Health Benefits (Medical, Dental, Vision)
Unlimited PTO
Monthly Happy Hours & Volunteering
Fun Company Perks
Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row
Recognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal
4.6 out of 5 Glassdoor rating
Used by over 4,000 globally known companies including ~15% of the Fortune 500
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Customer Success Manager jobs in New York, NY, United States
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