Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Apex Systems
Omaha, NE, United States
Service Desk Advanced Support Coordinator **100% Remote** Overview of position: Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1 Need to be able to do outbound calling Engage with a variety of stakeholders Need to be able to troubleshoot a user profile Monitor and r
Job Source: Apex SystemsNational Indemnity Company
Omaha, NE, United States
Company: NICO National Indemnity Company As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and "large company" benefits, in addition to an exciting, friendly, "small company" atm
Job Source: National Indemnity CompanyThe Reserves Network Inc
Omaha, NE, United States
Job Description Job Description Client Services Specialist – Technology Support This is an amazing opportunity to join a Fortune 500 company in downtown Omaha. There is an immediate opening for a client services specialist on the technology team that will provide customer service regarding website applications and software programs. This position
Job Source: The Reserves Network IncAmerican National
Council Bluffs, IA, United States
Job Summary The Client Support Representative is responsible for providing excellent customer assistance regarding all aspects of the customer's account(s). They will identify and pursue sales opportunities with current and prospective customers. Schedules available: Monday-Friday 10am-7pm, every third Saturday 8am-1pm Training schedule: The fir
Job Source: American NationalAmerican National Bank
Council Bluffs, IA, United States
Description Job Summary The Client Support Representative is responsible for providing excellent customer assistance regarding all aspects of the customer's account(s). They will identify and pursue sales opportunities with current and prospective customers. Schedules available: Monday-Friday 10am-7pm, every third Saturday 8am-1pm Training sched
Job Source: American National BankMETA
Papillion, NE, United States
Summary: Meta is looking for a forward thinking Network Operations Engineer with a mix of technical and operations leadership & management skills in networking, business process engineering, compliance, and tooling/automation to join the Edge & Network Service Coordination (ENSC) team. This role will improve operations efficiency and reliability o
Job Source: METAEMS Inc
Omaha, NE, United States
__ Technical Support Representative: $500 Hiring Bonus Are you looking for a fun and rewarding position? If you answered yes, then EMS is the place for you! The Position: As a Technical Support Agent you must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Agents will troubleshoot and handl
Job Source: EMS IncHooters
Council Bluffs, IA, United States
The mission of Hooters is to "Make People Happy" and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere. You will have the opportunity to be cross trained in three areas of responsibility. Perfo
Job Source: HootersOmaha, NE, United States
The IT Support Representative will provide technical implementation and support to franchise owners, Home Office staff, and International Franchise Partners.
About you:
Support franchise owners and their staff by effectively answering technical questions regarding Home Instead software systems, the Home Instead Senior Care website, operating systems, MS Office 365, networking, file and printer sharing, basic computer maintenance and future software products in a timely and professional manner.
Support franchise owners and their staff by planning the schedule of all pre- and post- implementation activities and assuring adherence to that schedule throughout the implementation process.
Document procedures and exceptions for the implementation process.
Identify any potential roadblocks to the implementation process and work with the franchise office to overcome those roadblocks.
Communicate with third party vendors to coordinate activation for the software interface.
Update the appropriate business performance representative (in their given territory) throughout the implementation process.
Replicate and submit issues as well as submit enhancement requests from user feedback.
Provide remote control support via Log Me In Rescue of franchise owner’s computer systems when necessary to solve advanced computer problems.
Develop clear, concise documentation to distribute to franchise owners and Home Office staff for such things as downloading files from the Home Instead Senior Care website, solutions to common Home Instead software system problems and any other computer related tasks as required.
Assisting with the testing and rollout of new software releases.
Document all system information and calls from a franchise office into ServiceNow.
Provide regular on call rotation.
Education/Experience Requirements
Bachelor’s degree in a related field preferred.
Two years of related experience in a technical customer service environment or a call center
preferred, or an equivalent combination of education and work experience may be considered.
Knowledge, Skills and Abilities
Understand and uphold the policies and procedures established by Home Instead and the related role to the Information Technology department.
Understand and uphold the policies and procedures established by Home Instead Senior Care and the
related role to the Information Technology Department.
Demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices,
policies and procedures.
Demonstrate excellent written and verbal communication skills and the ability to listen intently and
effectively.
Ability to establish collaborative working relationships with management, colleagues, franchise owners
and their staffs.
Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good
decision-making skills.
Ability to work independently and meet deadlines.
Ability to maintain confidentiality of information.
Ability to plan, organize and prioritize daily, monthly and yearly work.
Ability to present a professional appearance and demeanor.
Ability to reach with hands and arms to operate office equipment.
Ability to perform duties in a professional office setting.
Must be proficient with Microsoft office products.
Ability to oversee projects from beginning to end, including incorporation of new ideas and best
practices and evaluation of processes and procedures in order to recommend improvements and
changes when appropriate.
Ability to find joy and fulfillment in supporting and providing service to others.
Ability to work evenings or weekends as required.
#J-18808-Ljbffr
Email Alert for IT Support Representative jobs in Omaha, NE, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.