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Job Source: HireVentureOmaha, NE, United States
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Technical Support Representative: $500 Hiring Bonus
Are you looking for a fun and rewarding position? If you answered yes, then EMS is the place for you!
The Position:
As a Technical Support Agent you must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Agents will troubleshoot and handle call escalations to resolve technical issues and/or customer inquiries regarding services, products and complaints. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.
Why work at EMS?
EMS Inc. offers a team work environment, not a “typical” call center atmosphere. We have a variety of programs that hat are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number. We want our agents to succeed!
You will need:
· Above average customer service skills
· Strong written and verbal communication skills when interacting with customers and coworkers
· Friendly and energetic attitude
· Computer knowledge and internet skills
· Ability to navigate between multiple computer screens/tabs
· Quick learner who enjoys using trouble-shooting and problem solving skills
· Ability to work both as an individual and as a team member
Requirements :
· High School Diploma or equivalent
· Must be familiar with phone Apps, Internet, Email, and Microsoft Office
· Previous call center experience preferred, but not required
· Preferred Associates Degree in technical and/or related field
· Experience with the Internet, networking, WAN, LAN, technology, personal computers, mobile devices, and Microsoft Office
· Previous technical help desk or call center experience a plus
· Variety of shifts available. Availability for 1 weekend day preferred
EMS Offers :
· Career advancement opportunities
· Team work environment
· $500 hiring bonus
· Paid on-the-job training
· Full time schedules
· Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire
· Casual dress attire
· Individual work spaces
· Complimentary breakfast on Fridays
· Free parking
· North-West Omaha location
Email Alert for Technical Support Representative 500 Hiring Bonus jobs in Omaha, NE, United States
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