National Account Manager

Washington, DC, United States

Salary $100,000 -120,000 Auto Allowance and Bonus Opportunities

JOB SUMMARY:

Manages the security services and related operations provided on an assigned high-profile account including; client service and problem resolution, quality assurance, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training. Provides guidance to site management / supervision as well as employee performance management; will work with District Directors, Program Managers, and site-level personnel, as well as other internal and external customers to ensure contract and customer service expectations are met.

ESSENTIAL FUNCTIONS

Directs or completes tasks associated with these areas of responsibilities:

Serves as a key point of contact to ensure the delivery of high quality customer service for assigned account; evaluates service quality and initiates any necessary communication and/or corrective action in a timely manner.

Assumes full P & L responsibility for account along with the account management team that includes the Sector Leadership, District Directors and Program Managers; analyzes operational and financial indicators to continuously improve account performance.

Develops, leads, and schedules a Quarterly Business Reviews to present to both senior customer officials and company executive leadership a status report of service delivery. These reports will include at a minimum and overview of performance delivery, staffing conditions, training status, financial tracking, prior period action updates, and notable employee recognition.

Initiates, coordinates and assumes responsibilities for benchmarking and the identification of cost saving practices throughout the assigned account.

Audits personnel records and payroll/billing records to ensure training standards and invoicing are in compliance with customer contract and company price modeling.

Manages the customer-specific Performance Management Program. Works with both company and customer management representatives to ensure all participants are trained and have access to required scorecards. Works with District Directors on a monthly or quarterly basis to ensure full participation is enforced.

Implements security industry "best practices"; works with local management to standardize processes, practices and service deliveries for the account

Works with Sector recruitment & provides management oversight for the recruitment, selection, orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; plans, assigns, and directs work.

Develops and works with local company management to provide performance feedback, coaching for employees, and carry out disciplinary actions, as necessary; supports staff as appropriate in carrying out their respective responsibilities to ensure ongoing compliance with customer expectations, company policy, and high-quality service standards.

Supports business development efforts to include proposal content development and maintains a strategy for organic sales growth within his/her assigned customer(s); negotiation of client contracts; provides support during client start-ups and transitions; supports security planning, assessments and surveys; coordinates review and updates of post orders.

Within scope of contract and assigned duties; reviews appropriate expenditures including equipment, supplies, and vehicles; ensure invoices are correct, delivered and paid in a timely manner.

Ensures appropriate staffing levels, in collaboration with area management as necessary; ensures scheduling is handled effectively to meet client requirements while controlling labor costs.

Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues. Builds and facilitates teamwork and partnerships and the implementation of progressive change.

Performs additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Basic Qualifications

United States citizenship preferred

Must have and maintain a valid motor vehicle operator's license

Department of Defense (DoD) Security Clearance preferred with the ability to acquire a Top Secret Clearance

Ability to acquire and maintain any other specific special clearances/access requirements

Education/Experience

Bachelor's Degree in Business, Criminal Justice or other complimentary discipline is preferred, or equivalent experience.

Five (5) years of progressively responsible management experience in a professional business environment or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

Position Reports to: President or delegate Director, Strategic Accounts

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran .

About Us Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

About the Team Our Company Mission:

Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job. Show more Report

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