Desktop Support Technician II

Redmond, WA, United States

Job Description Job Description Benefits:

The company offers medical, dental, vision, short and long-term disability, life insurance, the ability to participate in 401K and paid time off as applicable.

Summary of Position:

The Desktop Support Technician is part of a team responsible for providing technical support and deployment services to various clients.

Essential Functions:

Provide moderately complex end-user technical support including analysis and troubleshooting of technical issues

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals

Documents, maintains, upgrades, or replaces hardware and software systems

Deployments of new computer-related hardware or moves, and existing computer operating system upgrades. Physical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic to complex configurations, standard to complex application installs/setups, profile transfer, validation and testing of installations, and preparation of old devices for disposal or re-deployment

Remote moderately complex desk-side technical support including remote control of end-users’ devices

Research and provide recommendations for technical upgrades and changes to end-user devices and systems

Assist with the creation and maintenance of technical and user documentation

Act as point person on small project teams. Provide direction/support to other team members

Communicate status updates to customer and coordination/project management resources

Short term projects may include: computer and/or server moves and deployments, computer arm installs, and other hardware deployments

Some projects may involve travel to different sites located throughout the state and/or nationwide

Competencies:

Ensures Accountability

Tech Savvy

Communicates Effectively

Values Differences

Customer Focus

Resourcefulness

Drives Results

Plans and Prioritizes

Decision Quality

Self-Development

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Must be comfortable working in various working conditions including hospital, office, warehouse, and data center environments.

Work shifts will vary based on project needs. Typical projects are during daytime business hours, but at times depending on project needs work may be required outside of typical business hours (before or after typical business hours, on weekend, or during other times as needed).

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.

Required Education and Experience:

High School Diploma is Required

3 - 5 Years of Experience

Qualifications:

Prefer 3-5 years of Windows Desktop/Laptop support in a professional enterprise environment

MS Office, and other software application setups, upgrades, and troubleshooting

Ticket management utilizing trouble ticket tracking applications

Install, upgrade and/or configure desktop computers primarily in a Windows operating system environment Knowledge of tools such as Active Directory

Printer support and maintenance

Experience with server moves/deployments, computer arms, computers on carts, and/or large computer moves is a plus

Act as team point person on small teams and providing direction/support to other team members

Mastery of Desktop Support Technician I job duties

Superior customer service skills. Excellent verbal, written, and interpersonal skills

Ability to work independently with minimal supervision as needed

Experience working in a hospital environment is a huge plus

AA degree in an IT-related field is strongly preferred. High school diploma is required

Ability/flexibility to commute/travel to various work locations throughout Seattle and the greater Puget Sound. Ability to travel nationwide is a plus

An A+, MCP, and/or MCDST Certification strongly desired

Experience in a Macintosh environment is a plus

Drug screenings, 2 step TB screening, and completion/adherence to vaccinations policies are required to work in hospital environments and may be required in other client settings.

AAP/EEO Statement:

3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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