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Sales Executive

Austin, TX, United States

Position Overview:

The Sales Executive facilitates communications and order processing for new and existing accounts and

is a key contributor to the Account Manager and Business Development teams. This role drives sales by

exceeding selling and service expectations.

Key Responsibilities:

Execute ordering and service requests on corporate accounts, including placing custom/direct orders, optimizing storefronts and microsites, creating product additions, etc.

Work closely with Account Managers to deliver on customer needs and exceed their expectations

Keep Account Managers and customers informed about the timeline for fulfillment and provide accurate and transparent updates throughout the process to manage customer expectations effectively

Build rapport and engage in bottom up selling while processing orders and feed discovery information back to Account Managers (e.g. referrals, pertinent information about the business)

Handle warm leads (transfers, form fills, abandon cart) and engage in meaningful conversations to understand customer needs and requirements

Proactively anticipate and resolve order issues that may arise during the sales and fulfillment process

Ensure high customer satisfaction

To be successful in this role one must demonstrate:

Customer service-orientation – be warm, personable, courteous, and solution-focused

Organization and strong attention to detail

Excellent problem-solving skills

Ability to multi-task

Internet and computer savvy

Ability to work well in a team, collaboration

Hustle and urgency without sacrificing customer service and solutions to clients

Ability to effectively communicate across all departments about customer needs, product availability, processes, purchase orders, etc.

Commitment to excellent customer experience in all forms of contact

Strong verbal and written communication skills

Expert knowledge of our materials, products, processes, and cost

Excellent attendance is essential – we need you here to provide an outstanding experience for our customers

Minimum Qualifications:

Minimum of 1-2 years of sales experience

Track record of achieving sales targets

Proven track record of successfully meeting sales targets and achieving growth

Solid experience with CRM software

Must reside in the state of Texas

*This position is remote-first in Austin, TX, which means your primary workspace can be your home or the office. The Enterprise Sales team is required to be onsite every Wednesday.*

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Sales Executive jobs in Austin, TX, United States

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