Sr Technical Product Manager

Providence, RI, United States

Concentrix Sr Technical Product Manager Providence , Rhode Island Apply Now Must be in the Kansas City, Kansas Area-Hybrid role

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Challenge Conventions

Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Build, manage, and set direction, schedules, prioritizations for teams and partners as a whole as well as for individual team member success.

Identify and solve systemic, organizational-wide problems, influence, and build strong relationships. Partner with Product Engineering & Platforms and Cross-Digital Functions to define needs to support strategic planning and execution as well as metrics, program requirements, and scope. Maintain roadmaps, backlogs, pipelines & forecasts.

Product Management, product planning, product roadmap.

As a cross-functional partner, lead technical discussions and be a thought leader during product reviews and be responsible for designing and executing process and strategy frameworks that facilitate product-related goal setting, decision making, and business impact.

Articulate to stakeholders your team’s scheduling, priorities, requirements, goals, and milestones. Integrate your project delivery & technical knowledge, subject-matter expertise, and understanding of frameworks, platforms, groups, trends to make sound decisions and influence business direction through data-driven analysis & outcomes.

Envision, forecast, develop and manage end-to-end project & agile delivery plans and ensure on-time delivery & execution, as well as operational effectiveness.

Provide hands-on agile, project program management during analysis, design, development, testing, implementation, and post-implementation phases; while recognizing the full lifecycle of concept to execution, delivery to operations & sustainment.

Perform risk and change management on projects.

Influence program/product direction and simplify complexity.

B.S. in Computer Science or a related technical discipline, or equivalent experience.

12+ years of software industry experience, including platform & systems engineering, hardware engineering, or technical product/program management experience. Web, digital, large scale applications and/or APIs engineering & operations are a must.

7+ years of people management experience leading teams to deliver technical programs or products from inception to delivery, to operations, sustainment, DevOps.

Experience communicating and representing work to senior leadership and framing discussions to gain valuable feedback and experience working with technical management teams to develop systems, solutions, and products.

Analytical and problem-solving experience with large-scale systems.

Experience establishing and leading teams through multi-disciplinary relationships, including product management and engineering to drive product impact.

Coach and mentor other scrum masters in our team

Acting as a Scrum Master for the team

Play a role in performance management, giving personal feedback to team members

Develop and manage project time lines and resources utilizing Agile methodologies for various size projects

Oversee the deliverables of cross functional teams, vendors and business resources

Define requirements, estimate resources, schedule deliverables, budget and manage costs, motivate teams, resolve conflicts, assess and reduce risks, and adhere to standard methodology and quality processes

Develop and proactively manage project plans specifying goals, strategy, scheduling, and identification of risks, contingency plans, and allocation of available resources

Fosters open communication across teams cross-functionally within the organization to identify cross-team development dependencies and expose risks early and often

Confluence – must

Schedule / Project Management must

Preferred Qualifications

Experience with organizational design and building teams for scale.

Experience managing managers.

#ConcentrixCatalyst

Location:

USA, KS, Work-at-Home

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .

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