Field Service Representative Houston, Texas, United States 02/23/2022

Houston, TX, United States

**Field Service Representative**

Houston, Texas **Benefits**

* Compensation

* Life

* Career

* Financial Security

* Health

* Community

**Job ID** 00000301423 **Date posted** 02/22/2022 **Location** Houston, Texas **Company**

**Job Description**

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. Were committed to fostering an environment for every teammate thats welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Commercial Airplanes is looking for a Field Service Representative (Level 3) to support our airline customers from our Houston location. In this role you will have the opportunity to interact with our airline customers in a fast paced and dynamic environment supporting the operation of their Boeing fleet. Additionally, the selected candidate will have the opportunity to interact with many different organizations within the Boeing Company that are involved with our customers; such as Sales, Marketing, Engineering, Customer Support, Business Operations and many others.

The selected candidate will be required to work onsite in Houston, TX at customer facilities. This position is considered "Stable" and as such will not rotate assignment location to other bases.

**Position Responsibilities:**

* Provides airline operations support and maintains Boeing presence at customer location.

* Monitors fleet status and operational issues. Reviews aircraft and fleet reliability issues and develops solutions. Provides technical and operational guidance to customers.

* Represents Boeing and customer on internal/external issues.

* Identifies opportunities to leverage Boeing products and services.

* Develops action plans, coordinates resources to provide solutions and resolve Aircraft On Ground (AOG) situations.

* Validates or reviews effectiveness of company provided solutions, takes corrective action, and develops recommendation for process/product improvements.

* Develops and conducts targeted training.

* Contributes to the development of strategy and support plan to achieve customers operational objectives. Deploys and monitors support plan and takes action to meet performance objectives.

* Provides guidance and consultation to customers related to a broad range of technical and operational issues. Conducts on-site in-depth research of Boeing and customer data to resolve a broad range of issues and provide responses. Consults with Boeing resources on technical support and status. Assesses response effectiveness.

* Conducts root-cause analysis on customer and Boeing fleet operational data to identify/evaluate trends and opportunities to increase dispatch reliability.

* Reviews customer maintenance operations/programs and provides recommendations to improve efficiency and increase aircraft availability.

* Conducts process improvement projects to increase customer self-sufficiency and/or reduce the demand for support.

* Provides input to Sales teams to identify opportunities to leverage Boeing products and services to meet customer specific requirements.

* Coordinates with many internal Boeing organizations to ensure seamless support is provided to address customer issues, and coordinates meetings between customer and Boeing representatives when necessary.

* Provides visibility of significant customer in-service problems and opportunities to Boeing stakeholders. Maintains situational awareness and provides visibility of management level customer concerns.

* Coordinates resolution of spare parts delivery and warranty claims processing issues. Provides technical and operational content for warranty and spares issues.

* Maintains location-specific data and provides customer reports for Boeing visibility.

* Helps implement aircraft entry-into-service plans for new model deliveries.

* Provides training and assistance with issues related to the maintenance, operations, troubleshooting, fault rectification items.

* Provides hands-off assistance to customer in turn-around and dispatch of aircraft on the flight line.

**This position must meet Export Control compliance requirements, therefore a US Person as defined by 22 C.F.R. 120.15 is required. US Person includes US Citizen, lawful permanent resident, refugee, or asylee.**

**Basic Qualifications (Required Skills/Experience):**

* 3+ years of experience working with airline customers

* 3+ years of experience developing or using various aircraft maintenance documents to maintain airplanes

* Airframe and Powerplant (A&P) license and/or a technical aviation related engineering degree

* Must be willing to be on call 24x7 as required to support emergent airline customer requirements.

* 1+ year reading and interpreting drawings, specifications, material processes, schematics and diagrams.

* Must be able to travel both domestically and internationally up to 15% of the time

**Preferred Qualifications (Desired Skills/Experience):**

* 4+ years of experience coordinating technical solutions for airline customers

* 4+ years of experience navigating aircraft maintenance documents (AMM, IPC, MPD, SRM, WDM etc)

* 2+ years reading and interpreting drawings, specifications, material processes, system schematics and wiring diagrams.

* Familiar with MyBoeingFleet and Maintenance Performance Toolbox

* Familiar with Boeing technical communications (BCS, SLs, MOM, etc)

**Typical Education/Experience:**

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 10 years' related work experience, etc.).

**Relocation:**

This position offers relocation based on candidate eligibility.

**Drug Free Workplace:**

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies*.*

**Shift Work Statement:**

This position is first shift

**Union:**

This is a non-union represented position

**Employee Referral:**

Referral to this job is eligible for $1,500 bonus

**Equal Opportunity Employer:**

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

**Experience Level**

Individual Contributor

**Contingent Upon Program Award**

No, this position is not contingent upon program award

**Schedule**

Full time

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