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Business Development Specialist

Marlborough, MA, United States

What do we look for in a BDS?

Do you have experience in a lead generation or outbound calling center? Do you enjoy setting up potential leads for sales?

The primary responsibility of the  Business Development Specialist  is to make B2B outbound sales calls to prospective clients (offering janitorial and non-janitorial services), qualify prospects, and schedule high quality appointments for our outside sales team.

This position offers an excellent training program and provides all the tools you need to learn the art of prospecting through outbound calls. City Wide offers a great company culture with opportunities to advance your career, comprehensive benefits and compensation structure. Apply today!

Essential Functions

Make 250 sales calls per week to prospective clients

Find and research businesses that would benefit from City Wide's services

Maintain Call and Email Quality expectations

Manage and update the Customer Relationship Management (CRM) database, including – scheduled calls, updated client records, notes from each call, and appointments set

Achieve or exceed sales metrics and expectations

Schedule qualified appointments for City Wide’s outside sales team

Prepare accurate reports on a daily, weekly or monthly basis as defined by management

Send all City Wide information requested by prospects along with thank you notes and follow-up letters whenever appropriate

Other duties as necessary

College degree preferred

1-2 years B2B outbound call center or equivalent experience prospecting and/or cold calling

Highly organized, able to follow a systematic method and sales process.

Engaging, professional communication via phone and in person

Demonstrated ability to meet performance goals

Customer service-oriented and highly effective communication skills.

Detail oriented and must be able to work independently.

Proficient with Microsoft Office Suite (Word, Excel, Outlook, etc.).

Prior experience using CRM systems

16 days paid time off

8 paid holidays

VTO (volunteer time off)

401k – 4% company match

Health/Dental/Vision insurance/FSA

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