Business Development & Client Relationship Manager South Orange County

Laguna Hills, CA, United States

Business Development

At least 1-2 year experience within Medical and Health field required (preferably 2 years or more)

The Business Development Manager is responsible for promoting sales and creating a positive identity for Right at Home South Orange County/Laguna Hills through personal visits and promotional material. Responsible for increasing care hours by developing a profitable referral source pipeline and gaining market shares.

Client Relations

Developing and managing the client care plan; creating extraordinary client experiences; and communicating with client,

families, care partners and referral sources. Plays an integral role in interfacing with clients and families to ensure safe,

appropriate, and meaningful care is provided. Serves as a mentor to caregivers and supports their care delivery. Assists

in creating and building relationships with all stakeholders in the industry to establish new sales opportunities and gain

market shares.

Maintains a calm, positive demeanor at all times and is able to effectively multitask in a high functioning office

environment. The core competencies for the Business Development-Client Relations Manager are Verbal

Communication, Likeability, Customer Focus, Decision Making/Judgment, Organization, Passion, Listening,

Resourcefulness, and Conflict Management.

Primary Functions

Maximize growth in the industry by developing referrals through a relationship-based approach

Researches sources for developing prospective customers and for information to determine their potentials

Keeps team and referral sources informed

Communicates information on market share strategies

Generates new solutions to problems or suggests innovative improvements to current processes

Investigates competitive landscape and identifies opportunities to gain market shares

Pre-plans weekly sales activities

Maintains up-to-date competitive files, charges and pay rates

Maintains all sales activities in the Customer Relationship Manager Database in ClearCare

Conducts client and family consultations and draws out client and family needs, routines and preferences related to

their care plan.

Effectively communicates care plan with clients, families, and caregivers.

Ensures clients, families, office staff and care partners have the information they need to create an extraordinary

client experience.

Effectively communicates with Staffing Manager and Administrative Staff in caregiver concerns, scheduling, and

Client requests and information.

Manages Client Satisfaction program.

Identifies and reports opportunities to improve the client experience.

Supports on-call supervisor as needed, but on a limited basis.

Conducts client quality and safety assessments, and also provides follow-up as needed to family members,

caregivers, and others.

Scheduling in-home consultations and coordinate with office staff in caregiver schedules.

Actively listens to, and communicates with, new and existing clients, family members, care partners and referral

sources to ensure the highest quality of service is being provided.

Acknowledges, manages, and investigates client and/or family complaints.

Maintains calm and offers sound guidance during emergencies.

Completes home safety checks.

Helps families understand how changes in condition affect the care needs of their loved one.

Ensures a good client and caregiver match.

Conducts caregiver Supervisory Visits.

Maintains complete, accurate and timely client records in ClearCare.

Routinely contacts clients regarding accounts receivable, on an as-needed basis.

Implements corrective action in response to reports or complaints from regulatory agencies.

Assist and backup the Scheduling Coordinator with scheduling

Educates clients, families, referral sources and care partners on the importance and power of person-centered care.

Represents agency in the community and conducts in-services.

Exhibits enthusiasm, charisma, excitement and a positive “can do” attitude toward creating an extraordinary client

experience.

Conducts client introductory and supplemental visits on an as-needed basis.

Mentors’ caregivers and positively communicates opportunities to improve the client experience.

Minimizes caregiver turnover through effective mentoring, relationship building and communication skills with

assigned caregivers.

Completion of all Care Books, and New Client Information

Understands natural sources of conflict related to care within families, and then acts to prevent or soften the

conflict.

When a conflict emerges, effectively works through the conflict to its optimum outcome.

Does not suppress, ignore, or deny conflict, but seeks to serve as a mediator.

Essential Functions

Seeks out and seizes opportunities, goes beyond the “call of duty,” and passionately finds ways to surpass barriers to

improve the client experience.

Takes proactive action to re-stimulate and improve projects related to the client experience.

Other general office and clerical functions.

Education-Skills-Abilities-Availability

High school graduate or equivalent with two years of business experience.

Basic office and computer skills and organizational abilities. Excellent interpersonal relations abilities. Excellent

telephone skills.

Have a valid driver’s license and use of insured automobile.

Knowledge of common medical terminology.

Able to work independently, demonstrating sound judgment.

Read, write, speak, and understand English as needed for the job.

Be available as required for on-call duty outside of normal office hours.

Additional Requirements

Approved Live Scan

Approved Fingerprinting and Criminal background Check

Negative Drug Screen Testing

Valid Driver’s License with no Major Violations in Last Five Years

Current Auto Insurance Policy

Working Environment

Works primarily out of the local office

Other duties assigned by Owner and Operations Manager.

Salary & Structured Bonus Plan Details Available Upon Interview

Contact Right at Home Orange County at (760) 567-5024

or Direct Email to [email protected]

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