Business Analyst, Shipping and Delivery Support

Seattle, WA, United States

Business Analyst, Shipping and Delivery Support Job ID: 2627685 | Amazon.com Services LLC

Amazon’s expanding Logistics products and services (e.g. Amazon Logistics, Global Specialty Fulfillment, and Last Mile Technology) are creating new customer segments, including drivers, recipients, shippers, property managers, global sellers and storage owners. Shipping & Delivery Support (SDS) is a customer service organization dedicated to providing support for these new customer segments.

The SDS organization is looking for a talented, motivated, self-directed Business Analyst to join our team. As a Business Analyst, you will generate insights that will guide operational excellence and product development for our customers. Data analysis is at the core Amazon’s culture, and your work will have a direct impact on decision making and strategy for our team. You will be gathering customer insights, mining data, making recommendations, and helping senior leaders make key business decisions. You will have the opportunity to work with a large and complex data warehouse to gather insights using data from across Amazon. These efforts will change the way customers receive packages, developing solutions to delight customers, and solve logistical challenges at an Amazon scale.

We are looking for someone with a broad technical background in data analytics, strong business acumen, who takes ownership of their work, and is focused on customer needs. The successful candidate will communicate crisply in non-technical terms to senior management. They will have an ability to make data-driven conclusions and will be comfortable with ambiguity while working in a fast-paced dynamic environment. The candidate will also need to be a collaborator who can work with internal and external teams to define and implement solutions that will yield benefits to Amazon customers around the world.

Core Job Responsibilities

- Build a data structure and reporting process by working through various business parameters, which establish truth in data.

- Understand the business challenges and identify data-driven business insights with effective presentation of findings at multiple levels of stakeholders.

- Design and conduct experiments on the effectiveness and efficiency of different initiatives to improve key output metrics and help shape the long-term strategy.

- Leverage data to increase the efficiency of our programs working closely with the business teams to drive optimization.

- Update existing and create new metrics and reporting that help drive business conclusions, continually improving reporting and analysis processes.

- Own the design, development, and maintenance of ongoing metrics, reports, analyses, and dashboards to help determine key business conclusions.

- Recognize and adopt best practices in reporting, analysis, and research (data integrity, test design, analysis, validation, and documentation).

Key job responsibilities

1. Build a data structure and reporting process by working through various business parameters, which establish truth in data.

2. Understand the business challenges and identify data-driven business insights with effective presentation of findings at multiple levels of stakeholders.

3. Design and conduct experiments on the effectiveness and efficiency of different initiatives to improve key output metrics and help shape the long-term strategy.

4. Leverage data to increase the efficiency of our programs working closely with the business teams to drive optimization.

5. Update existing and create new metrics and reporting that help drive business conclusions, continually improving reporting and analysis processes.

6. Own the design, development, and maintenance of ongoing metrics, reports, analyses, and dashboards to help determine key business conclusions.

7. Recognize and adopt best practices in reporting, analysis, and research (data integrity, test design, analysis, validation, and documentation).

A day in the life

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

BASIC QUALIFICATIONS - 2+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience

- 3+ years of business analyst, data analyst or similar role experience

- Bachelor's degree or equivalent

- Experience defining requirements and using data and metrics to draw business insights

- Experience with SQL

- Experience making business recommendations and influencing stakeholders

PREFERRED QUALIFICATIONS - Master's degree in finance, accounting, business, economics, engineering , analytics, mathematics, statistics or a related technical or quantitative field

- Bachelor's degree in engineering, commerce, business administration or equivalent

- Passionate about data, discovering trends, driving actions through insights. Good communication and writing. Effectively communicates with both business and technical teams.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,900/year in our lowest geographic market up to $143,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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