Team Leader, Technology Services

Austin, TX, United States

**Team Leader, Technology Services**

Department Technology

Job Type Regular

Location Austin, Texas, United States of America Global Support Position Type Full time

****Job Description****

Provides technological, business and strategic guidance and leadership to the WFM organization. Responsible for the coaching, mentoring and professional development of Team Members. Identifies opportunities for enhancing the Technology organizations capabilities to support and achieve overall business objectives. Successfully collaborates with various levels of the organization, including the executive team. Develops and oversees the execution of long-term strategies to maximize systems, applications and infrastructure quality and efficiency. Prioritizes initiatives and projects based on their impact to the organization, resource requirements and cost restraints. Viewed as a change agent and champion of WFMs vision, mission and values. Keeps current with technical and industry advances and may represent WFM with external industry boards or organizations.Responsibilities:

* Leads day-to-day delivery to ensure team meets or exceeds service level obligations to internal customers.

* Leads team in the achievement of the groups operational objectives.

* Plans, schedules, assigns, and directs staff on technical and operational projects, and monitors progress to ensure schedules and objectives are met.

* Utilizes best practice processes around work assignments, project management, and quality of output while maximizing overall team performance.

* Ensures processes and technical skills are in place to deliver consistent performance, high-quality results and value to customer.

* Builds strong relationships with customers and key stakeholders to improve services and ensure service levels are achieved.

* Applies strong technical and process knowledge to develop, maintain and support business applications.

* Leads development, support and maintenance of complex projects requiring a wide application of theories, concepts, and principles.

* Reviews and approves project schedule, cost, and time estimates for implementation.

* Embraces and uses current processes effectively.

* Manages and prioritizes team objectives and projects based on business need.

* Holds individuals and team as a whole accountable for achieving established objectives and goals.

* Allocates project and work assignments to provide staff with developmental opportunities and, at the same time, achieve business objectives.

* Works with customers and internal team(s) to address and resolve customer service issues as they arise.

* Keeps abreast of current and emerging technology to maintain skill levels necessary to provide quality service to customers.

Skills:

* Demonstrated leadership track record with proven experience developing and motivating Team Members.

* Leverages business understanding and experience to effectively prioritize the team and project activities.

* Able to impart focus by developing clear goals and priorities.

* Able to juggle and prioritize multiple projects / initiatives.

* Collaborates within team to clarify work objectives, address and resolve issues, and generate creative solutions to challenges and opportunities.

* Partners with more senior Technology leadership to brainstorm new solution strategies.

* Engages with customer, partner and internal stakeholders to ensure proper project definition, implementation and monitoring.

* Strong ability to develop collaborative and productive relationships with a wide range of cross-functional leaders and stakeholders.

* Regularly informs and presents project progress, results, insights and recommendations to senior leadership.

* Engages with users, vendors and business partners/stakeholders to influence technology and process choices and project/activity planning.

* Contributes to departmental strategy development and ensures appropriate team focus and alignment.

* Recommends messaging / response tactics, or other adjustments based on an analysis of business changes, trends, and implications.

* Assists in detailed project planning, including cost, schedule and resource requirements.

* Integrates stakeholder information / perspective in project planning.

* Assesses actual outcomes against expected results.

* Demonstrates an understanding of industry, market, and company dynamics and business drivers.

* Demonstrates a broad understanding of how effective information and data management underpins significant aspects of WFMs capability and business performance.

* Able to draw connections between industry and market trends and understand the WFM business implications.

* Able to translate complex economic models and analysis into simple and actionable components.

Education & Experience:

* BA/BS degree and 4-6 years relevant experience OR equivalent combination of education and relevant experience.

* 0-2 years leadership experience.

***At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.***

** The Goods**

Real benefits go beyond what you'd expect. We call ours "Whole Benefits," and they cover Physical, Mental, and Financial health. Here are a few of the perks you can expect in these areas.

Perkbox We offer Team Members who pass their probationary period access to Perkbox - offering 200+ discounts on cinema tickets,restaurants, lifestyle and more. ** The Goods**

Real benefits go beyond what you'd expect. We call ours "Whole Benefits," and they cover Physical, Mental, and Financial health. Here are a few of the perks you can expect in these areas.

Competitive Health Benefits We offer access to health insurance for all full-time Team Members to keep you feeling great. How would you rate your experience popup