Team Leader
Austin, TX, United States
**Team Leader**
**Department:** Office/Non-Clinical **Location:** Austin, TX
Job description
We are seeking a Practice Leader that is great with kids and can lead a staff of dedicated dental professionals! A leader who can assist in the day-to-day operations of the office and is genuinely excited about our patients and team. The ideal person for this position must have Dental experience, have an open mind, offer ideas, and ability to self-direct in a timely manner. Must be comfortable with dental insurances including Medicaid, and a complete understanding of AR.
Our team genuinely loves kids, so we work hard to create a safe, comfortable, and fun experience for every one that walks through our doors, including our staff! We focus on education and prevention, but we do it all in a playful space that fosters learning. Our team makes sure healthy always comes with a big dose of happy!
**Responsibilities:**
* Model outstanding patient service, written, verbal, and other communication skills.
* Identify team member strengths and areas of opportunity as it relates to patient skills.
* Train, coach, and mentor team members to optimal patient service levels.
* On-board all team members to seamlessly integrate into the dynamic practice environment while continuing to meet the patient and business needs.
* Train operations team members to perform duties in a timely and accurate manner while auditing work to confirm quality and provide additional training as needed.
* Hold team accountable to day-to-day functions of an office
* Review operating performance results and take immediate steps to implement course corrective activity as needed
* Oversee daily office activities and provide support and assistance to the dental staff when required
* Respond efficiently to patient and doctor needs and inquiries.
**Qualifications:**
* Prior Dental Management Experience Required (2+ Years)
* Versed in Dental software
* Customer Service experience a plus
* Ability and willingness to multi-task, delegate, and hold others accountable
* Computer literacy and typing proficiency
* Knowledge of dental insurance and billing
* Bi-lingual Preferred
Job Type: Full-time
COVID-19 considerations:
We have gone above and beyond the CDC, ADA, AAPD and state guidelines with regard to keeping our office, staff and patients safe during the COVID pandemic.