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Cloud Administrator II - Remote

Fort Worth, TX, United States

Cloud Administrator II

**US CITIZENSHIP REQUIRED**

Cloud Administrator is responsible for maintaining and delivering key technologies streams for the service line multi-tenant and multi-cloud production-computing platform.

Resolves complex technology issues

Handles technical infrastructure tasks

Manages or executes activities related to technical maintenance and administration of the AWS, Oracle

Support and improve infrastructure monitoring and reporting tools

Support and maintain configuration management solutions

Contributes technology subject matter expertise to the team

Interact with application vendors (e.g., AWS, Oracle, Azure) and ensures timely support guidance for technical inquiries

Collaborate and build working relationships with supporting teams (Service Delivery, Security, Engineering, and PMO)

Provides technical input for all maintenance requests that are approved via ITIL change management process.

Coordinates activities related to technical maintenance and administration of the infrastructure environments

Reviews monitoring reports and ensure all issues are being addresses

Create and maintain appropriate documentation for system activities

Coordinates and participate in application updates and upgrade projects

Ensures all ITIL processes (e.g., incident, problem, change, etc.) are followed

Participate in on-call support rotation, as appropriate

Trains, teaches and collaborates with Level 1 Analysts to provide mentorship and feedback around lessons learned

Minimum Qualifications

Bachelor’s Degree in Information Technology, Computer Science, other relevant field, or equivalent relevant experience.

Advanced computing certification preferred

Advanced experience with Linux and Windows administration, particularly with servers in virtualized and hosted cloud environments

Amazon Web Services (AWS), Oracle, or Microsoft Azure cloud provider experience for hosting and migration

Proficient in the fundamentals of Linux scripting languages

Experience installing, configuring, and maintaining services related to patching in both Linux and Windows environments

Familiarity with load balancing, firewalls, and networking

Ability to monitor services on production servers

5-10 years of experience in Systems Engineering/Analysis

Other Job Specific Skills

Proficient in Linux OS troubleshooting

AWS, Azure, OCI, Terraform certifications

Advanced Experience in writing, testing, implementing automation via GIT, Terraform, Ansible

Advanced knowledge of Nagios monitoring software and ability to perform version upgrades

Expertise in OS troubleshooting with a focus on patch management via Ansible

Familiarity with Desktop-as-a-service (Daas) specifically AWS Workspaces

Experience supporting technology in the Federal space

Experience in supporting customers in a ticket-based and email environment (ServiceNow)

Ability to translate complex technologies into simple to understand concepts for clients

Assist in the identification, definition and implementation of process improvement

Brings a high sense of urgency for all tasks

Strong multi-tasking abilities and able to provide timely responses

Ability to be flexible and work analytically in a problem-solving environment

Strong communication (written and oral) and interpersonal skills

Ability to prioritize and complete tasks within schedule

Ability to effectively troubleshoot issues by using process of elimination

Work Hours Requirements

Regular working hours in home country

Occasional flex time or overtime

Ability to participate in on-call support rotation

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