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SOUTHWEST TRANSPLANT ALLIANCE
Dallas, TX, United States
Desktop Support Technician III — Southwest Transplant Alliance Register to Be a Donor Volunteer With Us F T L I Who We Are Who We Serve About Donation Foundation STARTER Partners Careers Desktop Support Technician III OVERVIEW STA’s Service Desk team provides both remote and field support. The Desktop
Job Source: SOUTHWEST TRANSPLANT ALLIANCESNI Companies dba SNI Technology
Addison, TX, United States
Job Description Help Desk Technician - Dallas, TX SNI Technology is looking for an experienced Help Desk Technician looking for a new opportunity in Dallas, TX. The ideal candidate will have a strong technical background, including expertise in Microsoft ecosystems, Adobe suite applications, Google Workspace, ServiceNow ticketing systems, and App
Job Source: SNI Companies dba SNI TechnologyAcquire BPO Pty Ltd
Irving, TX, United States
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! L1 ICT support role, assisting US production and corporate staff for Dallas site. PD attached. Join the A-
Job Source: Acquire BPO Pty LtdOmni Hotels
Dallas, TX, United States
Location Dallas Hotel The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of
Job Source: Omni HotelsSOUTHWEST TRANSPLANT ALLIANCE
Dallas, TX, United States
General Statement (Summary of duties & responsibilities): STA’s Service Desk team provides both remote and field support. The Desktop Support Technician I is responsible for installing and maintaining basic computer equipment, software, applications, printers, and peripherals. Troubleshoots basic issues and provides support for Service Desk operati
Job Source: SOUTHWEST TRANSPLANT ALLIANCESOUTHWEST TRANSPLANT ALLIANCE
Dallas, TX, United States
STA's Service Desk team provides both remote and field support. The Desktop Support Technician II is responsible for installing and maintaining basic/advanced computer equipment, software, applications, printers, and peripherals. Troubleshoots advanced issues and provides intermediate support for Service Desk operations. Monitors systems performanc
Job Source: SOUTHWEST TRANSPLANT ALLIANCEBILLINGSLEY PROPERTY SERVICES II INC
Dallas, TX, United States
Job Details Job Location Corporate Office - Dallas, TX Position Type Full Time Job Category Information Technology Description The Help Desk Supervisor is responsible for leading a team of Help Desk Technicians in providing exceptional technical support and assistance to end-users within the organization. This role entails overseeing the daily
Job Source: BILLINGSLEY PROPERTY SERVICES II INCCorgan
Dallas, TX, United States
Overview: Corgan, a leading global architecture and interior design firm, is seeking qualified candidates for the role of Senior Network Administrator . This position will join our fast-paced, dynamic, and highly collaborative technology team. As a member of the Core Technology Team, the Senior Network Administrator will be instrumental in growin
Job Source: CorganDallas, TX, United States
Responsibilities:
80% Resolve computer support problems
This position is responsible for providing world-class service to our customers in an accurate, efficient, and professional manner. This position responds to routine and complex customer inquiries via the telephone and e-mail. Primary focus is on providing assistance and advanced trouble-shooting regarding service delivery, installation, outages, component level problems, and other technical issues. The position requires in-depth knowledge of each service offering and specializes in one or several areas of Point of Sale (POS) products. Due to complexity of issues and possible sources of problems, the position requires frequent research, exhaustive troubleshooting, and customer follow-up to ensure proper resolution. Interactions with customers must be well documented in the Case Management System. This position is responsible for, efficiently working cases and resolving issues, escalating appropriate cases to fix customers problems in a timely manner, and following up on issues to ensure timely resolution. Role is responsible for identifying trends both within the solution and with clients, reporting on the trend where appropriate, and providing supporting data.
10% Training and Quality Improvement
Maintain in-depth knowledge of HD supported products and services.
Work with the Information Technology team to identify available Help Desk training that will enhance and improve computing support delivered to customer.
10% Help Desk documentation, records and procedures Review and update Help Desk documentation as required.
Review and recommend modifications to procedures with Information Technology Leadership.
Review and update knowledge base tools within the In House ticketing system.
IT Field Technician jobs in Dallas, TX, United States
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