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aloft Houston by the Galleria
Houston, TX, United States
Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: At least 2 to
Job Source: aloft Houston by the GalleriaCrescent
Houston, TX, United States
For seekers of true respite, the wellness inspired, the connected, and the hidden moment traveler, Blossom Hotel offers an escape from the ordinary, set against a tranquil backdrop, designed to evoke luxury in every little moment through sophisticated, inviting guest programing and polished, genuine service.Blossom Hotel is a place where every deta
Job Source: CrescentAimbridge Hospitality
Houston, TX, United States
Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: At least 2 to 3
Job Source: Aimbridge HospitalityCrescent Services
Houston, TX, United States
For seekers of true respite, the wellness inspired, the connected, and the hidden moment traveler, Blossom Hotel offers an escape from the ordinary, set against a tranquil backdrop, designed to evoke luxury in every little moment through sophisticated, inviting guest programing and polished, genuine service. Blossom Hotel is a place where every det
Job Source: Crescent ServicesPyramid Global Hospitality
Houston, TX, United States
Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee de
Job Source: Pyramid Global HospitalitySpringhill Suites Sugarland
Sugar Land
Job Description Job Description No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care abou
Job Source: Springhill Suites SugarlandMagnolia Houston
Houston, TX, United States
Overview: This position at Magnolia Houston Hotel will provide exceptional service to both internal and external guests at all times. S/he will be responsible to assist in providing leadership, guidance, and support to the front desk team in the areas of guest service, training, scheduling, and performance management for the overall successful day-
Job Source: Magnolia HoustonAimbridge Hospitality
Houston, TX, United States
Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: At least 2 to
Job Source: Aimbridge Hospitality, HI, United States
** Front Desk Supervisor**
**Job Category****:** Hospitality **Requisition Number****:** FRONT001891 Showing 1 location **Job Details**
**Description**
**The Hampton Inn Philadelphia/Great Valley/Malvern , managed by Moody National Management LP, is looking for a Front Desk Supervisor to join our team.** **Full-Time associates are offered competitive pay, flexible scheduling opportunities, paid time off, and comprehensive benefits, including medical, dental, vision, and 401(k) with Employer Match.**
**No only that - but we are offering career opportunities, not just jobs. So whether you are just looking for a career change or looking to take that next step -** **apply today!**
The Front Desk Supervisor supervises Front Desk operations during an assigned shift to achieve high levels of customer satisfaction by providing quality service, and comply with corporate/brand policies and procedures while meeting/exceeding financial goals.
Essential Functions:
Supervise Front Desk staff: train and coach; resolve problems; provide thorough communications; recommend disciplinary action as necessary.
Personally conduct Front Desk activities; check guests in and out efficiently and courteously; respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution.
Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
Prepare Front Desk reports in a timely and accurate manner; run room status reports and disseminate information to relevant departments and individuals; print cashiers reports and verify balances; update group information and relay information to affected departments.
Implement Company/Brand programs to achieve service quality goals are achieved, while ensuring compliance with all specified policies and procedures; communicate with sales staff to define and implement sales strategies for improving occupancy levels and revenues.
Prepare forecasts and reports as directed; implement and monitor results to budget projections; develop recommendations for minimizing expenses and maximizing revenue.
Monitor and maintain the Front Office systems and equipment to ensure optimum performance; report issues as necessary; monitor key control to maintain hotel security.
Assume the responsibilities of the Manager-on-Duty in the absence of Senior Management.
Other duties as assigned by management.
Supervisory Responsibility:
Supervises Front Desk Clerks and Front Desk Leads
Job Specifications:
Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel, including a good understanding of basic operations and functions of all other departments and emergency systems, policies and procedures. .
Good management/supervisory skills.
Excellent interpersonal and written/verbal communication skills.
Excellent proficiency with Front Desk computer systems; intermediate proficiency with Word, Excel, and MS Outlook.
Excellent command of the English language; second language proficiency desirable. Excellent interpersonal, written/verbal communication and telephone etiquette skills.
Excellent time management skills and ability to multi-task and prioritize work
Exceptional problem solving skills
Ability to maintain customer focus
Excellent organizational and planning skills
Ability to work well in a team environment
Ability to follow corporate standards and procedures
Experience and Education:
High School education or equivalent work experience.
1+ years of experience as a Front Desk Clerk.
Minimum training required per year as assigned by the company
Any additional training required by manager
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This is a full-time position. Overtime may be required occasionally.
Work days and work hours may vary.
This position works indoors.
**Skills**
**Preferred**
**Teamwork** *Novice* **Time Management** *Novice* **Leadership** *Novice* **Decision Making** *Novice* **Communication** *Novice* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Education**
**Preferred**
High School Diploma / GED or better.
**Experience**
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Front Desk Supervisor jobs in , HI, United States
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