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Crescent Services
Houston, TX, United States
For seekers of true respite, the wellness inspired, the connected, and the hidden moment traveler, Blossom Hotel offers an escape from the ordinary, set against a tranquil backdrop, designed to evoke luxury in every little moment through sophisticated, inviting guest programing and polished, genuine service. Blossom Hotel is a place where every det
Job Source: Crescent ServicesSpringhill Suites Sugarland
Sugar Land
Job Description Job Description No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care abou
Job Source: Springhill Suites SugarlandPyramid Global Hospitality
Houston, TX, United States
Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee de
Job Source: Pyramid Global HospitalityAvion Hospitality
Houston, TX, United States
Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy Education & Experience At least 2 to 3 years of
Job Source: Avion HospitalityAimbridge Hospitality
Houston, TX, United States
Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: At least 2 to
Job Source: Aimbridge HospitalityCrescent
Houston, TX, United States
For seekers of true respite, the wellness inspired, the connected, and the hidden moment traveler, Blossom Hotel offers an escape from the ordinary, set against a tranquil backdrop, designed to evoke luxury in every little moment through sophisticated, inviting guest programing and polished, genuine service.Blossom Hotel is a place where every deta
Job Source: Crescentaloft Houston by the Galleria
Houston, TX, United States
Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: At least 2 to
Job Source: aloft Houston by the GalleriaAimbridge Hospitality
Houston, TX, United States
Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: At least 2 to 3
Job Source: Aimbridge HospitalityHouston, TX, United States
Overview:
This position at Magnolia Houston Hotel will provide exceptional service to both internal and external guests at all times. S/he will be responsible to assist in providing leadership, guidance, and support to the front desk team in the areas of guest service, training, scheduling, and performance management for the overall successful day-to-day operations. S/he often provides the first point of contact for guests and is responsible for creating an excellent, memorable first impression. The Front Desk Supervisor is fully committed to ensuring that all procedures are performed to the department and property standards and serve as an ambassador for the property.
Responsibilities:
Demonstrate the ability to effectively interact, coordinate, and communicate through daily pre-shift meetings with all team members of high guest impact areas (i.e. reservations, guest services, housekeeping, etc.) to ensure a smooth arrival through departure experience for all guests.
Be an expert and demonstrate knowledge of: all hotel features/services, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, and scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately.
Champion, promote, and successfully track departmental and organizational initiatives e.g. upsell programs, CoralTree Delivers Program, etc.. Ensure front desk agents properly complete required checklist items at the end of each shift.
Maintain and successfully execute departmental and hotel policies (to include but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, lost/found policy, etc.).
Instills a calm, organized approach when interacting in stressful situations.
Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction.
Ensure that sufficient staffing is present to meet the daily business demands.
Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent hotel data.
Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction.
Assist management to recruit, hire, train, and successfully support and manage the talent of all new and existing team members.
Qualifications:
High school diploma or general education degree (GED or two to three years related experience and/or training; or equivalent combination of education and experience).
Minimum of one year supervisory experience in a high volume setting preferred.
Previous hospitality experience in a Four Diamond quality organization preferred.
Previous experience with Windows, Office, and property management systems highly desirable.
Must be able to understand, speak, read, and write in the basic English language.
Ability to effectively communicate and provide directions in a clear, concise, and professional manner in both verbal and written form.
Demonstrate ability to compute basic arithmetic.
Must be available to work varied shifts and flexible schedules. #Magnolia
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Front Desk Supervisor jobs in Houston, TX, United States
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