Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
PM Hotel Group
Katy, TX, United States
Summary of Essential Job Functions • Approach each guest interaction with the mindset of exceeding guest expectations. • Embrace the Aloft culture personifying it in daily interactions with guests and coworkers alike. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate inf
Job Source: PM Hotel GroupPM Hotel Group
Katy, TX, United States
Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping. Adhere to cleaning procedures and instructions for use of Room Attendant, Hotel, Attendant, Cleaning, Laundry Attendant
Job Source: PM Hotel GroupSheraton Houston Airport
Houston
Job Description Job Description Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers i
Job Source: Sheraton Houston AirportPathfinder Hospitality
Houston
Job Description Job Description Hotel Front Desk Agent Mic check 1-2. Calling all customer service rockstars! We want to talk to you if you love having fun and interacting with guests, have a positive and welcoming demeanor that makes guests feel comfortable and at home. If you are missing a few skills or qualifications, no problem! We value pot
Job Source: Pathfinder HospitalityThe Joint Chiropractic
Katy
Job Description Job Description Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The
Job Source: The Joint ChiropracticThe Joint Chiropractic
Katy
Job Description Job Description Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The
Job Source: The Joint ChiropracticThe Joint Chiropractic
Katy, TX, United States
Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide
Job Source: The Joint ChiropracticAll Is Well Massage & Spa
Katy, TX, United States
Job Title: Spa Front Desk Receptionist/Sales Associate Location: All Is Well Holistic Spa, 2001 Katy Mills Blvd Ste I, Katy, TX 77494 Job Type: Full-Time / Part-Time / Internship About Us: Located in the vibrant heart of Katy/Houston, TX, All Is Well Holistic Spa is a sanctuary dedicated to holistic wellness and beauty. Renowned for our relaxation
Job Source: All Is Well Massage & SpaKaty, TX, United States
Summary of Essential Job Functions
* Approach each guest interaction with the mindset of exceeding guest expectations.
* Embrace the Aloft culture personifying it in daily interactions with guests and coworkers alike. Use a positive and clear speaking voice, listen to and understand requests,
respond with appropriate action and provide accurate information such as restaurant,
fitness center and pool hours, and local attractions.
* Complete the registration process by inputting and retrieving information from a computer
system, and confirming pertinent information including number of guests, all adult guest
names, address, phone number, email address and room rate.
* Help create an energized environment as a participating member of the Front Desk team.
Embrace the Sheraton culture, striving to exceed guest expectations at every opportunity.
* Promote the guest loyalty program providing recognition and benefits to all present
members. Describe member benefits to non-members with the goal of enrollment.
* Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide room keys and hotel information to
guests.
* Verify and imprint credit cards for authorization using electronic acceptance methods.
Handle cash, make change and balance an assigned house bank. Accept and record forms
of payment. Post charges to guest rooms and house accounts using the computer.
* Promptly answer the telephone using positive and clear communication. Input messages
and guest requests into the computer.
* Retrieve messages and communicate the content to the guest as appropriate. Issue
luggage claims and store/retrieve luggage as requested. Issue mail, small packages and
facsimiles for customers as requested.
* Close guest accounts at time of check-out and ascertain satisfaction. In the event of
dissatisfaction, negotiate service recovery.
* Resolve guest complaints, conducting thorough research to develop the most effective
solutions and negotiate results. Listen and extend assistance in order to resolve problems
such as insufficient heating or air conditioning, cleanliness, and service, etc.
* Remain calm and alert especially during emergency situations and heavy hotel activity.
Plan and implement detailed steps by using experienced judgment and discretion.
* Do your part to assure the cleanliness and conditions of the lobby by straightening up
after guests. Responsible for communicating larger issues to Housekeeping and
Engineering for immediate attention.
* Comply with attendance rules and be available to work on a regular basis.
* Perform any other job-related duties as assigned.
Abilities Required
* Must have the ability to communicate in English.
* Self-starting personality with an even disposition.
* Maintain a professional appearance and manner at all times.
* Must be willing to "pitch-in" and help co-workers with their job duties and be a team
player.
* Considerable skill in the use of a calculator to prepare moderately complex mathematical
calculations without error
* Ability to effectively deal with internal and external customers, some of whom will require
high levels of patience, tact and diplomacy to defuse anger, collect accurate information
and resolve conflicts.
* Ability to stand and move throughout the front office and continuously perform essential
job functions.
* Ability to access and accurately input information using a moderately complex computer
system.
* Ability to observe and detect signs of emergency situations. Ability to establish and
maintain effective working relationships with associates, customers and patrons.
* Must be able to stand and exert well-paced ability for up to 4-hours in length at a time.
Ability to spend extended lengths of time viewing a computer screen.
* Must be able to lift up to 15-lbs. occasionally. Requires grasping, writing, standing,
sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and
visual acuity.
* Talking and hearing occur continuously in the process of communicating with guests,
supervisors and subordinates. Vision occurs continuously with the most common visual
functions being those of near vision and depth perception.
* Requires manual dexterity to use and operate all necessary equipment. Must have
finger dexterity to be able to operate office equipment such as computers, printers, 10-
key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets,
FAX machines, photocopiers, dolly and other office equipment as needed.
Email Alert for Front Desk Agent l Aloft Hotel Katy jobs in Katy, TX, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.