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Pathfinder Hospitality
Houston, TX, United States
Hotel Front Desk Agent Mic check 1-2. Calling all customer service rockstars! We want to talk to you if you love having fun and interacting with guests, have a positive and welcoming demeanor that makes guests feel comfortable and at home. If you are missing a few skills or qualifications, no problem! We value potential and invest in training tho
Job Source: Pathfinder HospitalityDoubletree Houston Airport
Houston, TX, United States
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Job Description Job Description Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers i
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Job Source: HiltonFour Points by Sheraton Houston Airport
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Job Description Job Description We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with u
Job Source: Four Points by Sheraton Houston AirportFour Points by Sheraton Houston Airport
Houston, TX, United States
Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brill
Job Source: Four Points by Sheraton Houston AirportHouston
Job Description Job Description Hotel Front Desk Agent
Mic check 1-2. Calling all customer service rockstars! We want to talk to you if you love having fun and interacting with guests, have a positive and welcoming demeanor that makes guests feel comfortable and at home.
If you are missing a few skills or qualifications, no problem! We value potential and invest in training those with the right attitude and desire to excel.
Skills can be learned, but passion can't be taught. If you believe in platinum service and thrive on exceeding guests expectations, we want to talk to you, apply today!
About Us: What is Platinum Service? It's our promise to do unto others better than they could have ever imagined. At Pathfinder Hospitality, hospitality is not just in our name, it is in our DNA. We live, breathe, and even dream Platinum Service. Heck, even the pineapples we wear on our lapels have gone platinum!
Culture and Values: We continuously break the mold, always going above and beyond to create memorable experiences for our employees and guests through our commitment to our purpose - providing platinum service to our guests.
We have an infinite mindset. We want to have such a strong culture and deep sense of purpose that Pathfinder far outlasts its founders and processes, decades after we are gone. Our core values are our guiding principles.
Accountability: We honor our commitments and each other with reliability and responsibility.
Collaboration: Everyone's thoughts and opinions are important.
Empowerment: We learn from our successes and failures and strive to evolve as we grow.
Engagement - We are ambassadors in all aspects of our industry through advocacy.
Innovation: We use creativity to turn the Ordinary into Extraordinary
Integrity: We honor our promises and fulfill our commitments.
Passion: We thrive because of our heartfelt commitment to unrivaled hospitality
Transparency: We openly share successes and failures. We are accountable in all our business practices.
If you believe in and are passionate about our culture and values, have a strong work ethic, and have a passion for providing platinum service, we want to talk to you, apply today!
Minimum Qualifications :
Customer service experience is essential. Hotel front desk experience is a plus, but not required.
Fluency in multiple languages such as Spanish and English is a plus, but not required.
Excellent communication and interpersonal skills with a positive and friendly attitude.
Strong problem-solving skills and ability to multitask.
Proficiency in computer skills.
Knowledge of the local area is helpful.
Ability to work weekends and holidays.
Comfortable assisting in hotel sales and marketing efforts, contributing to enhanced brand awareness and increased sales.
Responsibilities: This list is not a comprehensive list of all duties and responsibilities associated with this position. Other duties and responsibilities may be assigned as needed.
Serve as a hotel brand ambassador: you will embody the hotel's values and personality in every interaction, creating a positive and memorable guest experience. Additionally, you will utilize our company social media platforms and opportunities through guest interactions to effectively market and promote the hotel's offerings, contributing to enhanced brand awareness and increased sales.
Warmly greet guests at check-in and check-out, creating a remarkable guest experience.
Process guest payments and reservations, and go the extra mile to deliver exceptional platinum service, anticipating guest needs and exceeding expectations.
Respond to guest inquiries and resolve concerns promptly, ensuring their satisfaction through proactive problem-solving.
Maintain accurate guest registration records and room assignments, guaranteeing smooth hotel operations.
Promote and upsell hotel rooms and amenities confidently, exceeding revenue targets through persuasive communication.
Maintain a professional appearance, reflecting the hotel's brand and setting a positive tone for guest interactions.
Contribute to a friendly and supportive team environment, fostering collaboration and a passion for exceeding guest expectations.
Compensation/Pay: $14 - $15
We believe in Platinum Service for our guests and associates alike. In service of that, here are some of the ways we take care of our full-time and part-time associates:
8 paid holidays, flexible PTO and Vacation
Birthday Pay
Additional paid time off for Community Involvement
Health Insurance
IRA Match Program
Mental Health & Wellness Program including a Life Coach
Employee Development Program
Discounted hotel stays for brands within our portfolio
Email Alert for Hotel Front Desk Agent jobs in Houston
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.