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Customer Service Specialist

San Francisco, CA, United States

Good Life Inspections, Inc. is looking for a dynamic Customer Service Specialist to join our team of professionals. This individual contributor role is an hourly, full-time position located in North Highlands, California. The Customer Service Specialist will function as the face of Good Life Pest to our customers and will strive to provide superior service through various mediums.

Responsibilities

Manage substantial amounts of incoming calls

Ability to resolve customer complaints

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Manage inbound and outbound calls by providing professional and courteous customer service

Meet personal/customer service team sales targets and call-handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Schedule appointments

Order Entry

Cross-sell related products to customers

Provide accurate, valid, and complete information by using the right methods/tools

Assist customers with questions and concerns

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers

Skills And Must- Haves Minimum of 3 years of recent call center experience

Communicates in a professional manner (proper grammar, punctuation, and tone) in both written and verbal communication

Effective listener

An independent problem solver

Reliable, punctual, and willing to learn new processes in a constantly evolving industry

Should be able to work in a fast-paced, high volume, and goal-oriented environment

Self-motivated individual capable of multitasking

Proficient with Access, MS Excel, MS Word, and Outlook

Windows Operating System and Office knowledge and experience

Strong organizational and follow-up skills

Strong attention to detail

Must be enthusiastic, have a strong can-do attitude, and be a team player

Problem-solving skills

Self-motivated to work without constant direct supervision

Work well under pressure with time-sensitive deadlines

Punctuality is imperative

Type 40 WPM

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of inquiries in a professional manner

Ability to multi-task, prioritize, and manage time effectively

Compensation & Benefits:

We offer a comprehensive compensation and benefits including 401K, health, dental and vision insurance, and paid time off.

EEOC Statement:

Good Life Inspections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status or other applicable law.

Apply

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