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CloudFlare
San Francisco, CA, United States
Available Locations: Remote US Regional Delivery Leader - Professional Services Overview: We are seeking a highly motivated and experienced Senior Manager of Professional Services who will be responsible for leading the development and execution of the professional services strategy for a company. This role requires a strong focus on customer sa
Job Source: CloudFlareUdemy
San Francisco, CA, United States
About Us At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 67 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. ; Talented people are everywhere,
Job Source: UdemySearchlight
San Francisco, CA, United States
[Full Time] Professional Services at Searchlight (United States) | BEAMSTART Jobs Professional Services Searchlight United States Date Posted 31 Oct, 2022 Work Location San Francisco, United States Salary Offered Not Specified Job Type Full Time Experience Required 6+ years Remote Work No Stock Options No Vacancies 1 available Why Searchlight
Job Source: SearchlightBurroughs, Inc.
Oakland, CA, United States
**Description** Job Summary: This customer facing role provides clients with total account system support and general manager responsibility. The Service Delivery Manager establishes, maintains and improves the client relationship regarding all aspects of the contracted services area as the representative of Burroughs. The Service Delivery Manager
Job Source: Burroughs, Inc.Cloudera Inc.
San Francisco, CA, United States
**Services Delivery Manager** **Job Description:** **** As a Cloudera Services Delivery Manager, you will manage the customer lifecycle across engagements, focused on maximizing our customer satisfaction while driving adoption and success of programs utilizing modern data technologies and practices. You will serve in different program leadership ro
Job Source: Cloudera Inc.Cloudflare Inc
San Francisco, CA, United States
About Us At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world's largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet ap
Job Source: Cloudflare IncForhyre
San Francisco, CA, United States
Job Description Job Description We are seeking an experienced Project Manager to join our team in the Professional Services department. The ideal candidate should have extensive experience in managing end-to-end project management activities, including vendor selection, procurement, budgeting, scheduling, stakeholder management, and risk mitigati
Job Source: ForhyreBox
San Francisco, CA, United States
WHAT IS BOX? Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further estab
Job Source: BoxSan Francisco, CA, United States
WHY WE’RE LOOKING FOR YOU:
Retool’s Professional Services team helps our customers harness the full power of Retool – whether it is a focused Quickstart engagement to help a new customer get started, or a year long engagement where we guide technical teams to manage hundreds of production applications.
We are seeking an experienced and dynamic Services Delivery Manager to join our team. The ideal candidate will play a pivotal role in ensuring the successful delivery of professional services to our customers and will work closely with our internal team as well as implementation partner teams. This position requires a strategic thinker with excellent communication, leadership, and project management skills.
WHAT YOU'LL DO:
Provide project management for in-flight engagements:
Lead and oversee all aspects of project delivery, including planning, execution, and closing.
Ensure that project scope, goals, and deliverables align with customer expectations.
Develop and manage project schedules, budgets, and resources.
Identify and manage project risks and issues, implementing mitigation plans when necessary.
Serve as the primary point of contact for customers during the delivery of professional services.
Ensure client satisfaction:
Develop and maintain strong client relationships to understand their needs and expectations.
Act as the primary point of contact for customers during project delivery.
Manage client expectations and ensure satisfaction with delivered services.
Collaborate with customers to identify opportunities for additional services and provide recommendations.
Drive continuous improvement in service delivery:
Implement and maintain quality assurance processes to ensure the highest standard of service delivery.
Monitor and evaluate project outcomes and customer feedback.
Continuously improve service delivery processes to drive efficiency and customer satisfaction.
Ensure clean hand-offs take place with Retool’s account teams.
Manage resource allocation:
Allocate resources effectively to ensure project success.
Collaborate with HR and other teams to ensure appropriate staffing levels.
Manage subcontractors and third-party vendors when necessary.
Reporting and Documentation:
Prepare and deliver regular status reports to management and customers.
Maintain comprehensive project documentation, including project plans, schedules, and reports.
Ensure compliance with company policies and industry regulations.
THE SKILLSET YOU'LL BRING:
5+ years experience with strong service delivery / project management background, preferably at an enterprise software company
Strong written and verbal communication skills
Previous experience in a customer-facing role
Ability to take on open-ended problems in unstructured environments
High-level understanding of SQL, Javascript, and APIs
Ability to think on your feet and solve problems during calls with technical customers
Project management certification (e.g., PMP) is a plus
Knowledge of enterprise software, SaaS, or IT solutions
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Service Delivery Manager, Professional Services jobs in San Francisco, CA, United States
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