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Visa
Austin, TX, United States
Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secu
Job Source: VisaVisa
Austin, TX, US
Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and sec
Job Source: VisaDigitalBGA
Austin, TX, United States
Luminary Life, powered by DigitalBGA, is thrilled to announce we are hiring in Austin, TX. We are actively seeking qualified individuals to join one of the fastest-growing private companies in the nation according to Inc. 5000. Generous wage + health benefits. No work on nights or weekends. Career development opportunities. Are you outgoing with ex
Job Source: DigitalBGAGATEWAY SERVICES, INC.
Austin, TX, United States
Job Overview The Client Care Specialist reporting into the Care Center Manager, is responsible for the delivery of professional, quality customer service through the effective use of organizational skills, product knowledge, administration, and operations. Duties & Responsibilities Ensure excellent customer service, interacting via telephone, ema
Job Source: GATEWAY SERVICES, INC.Party City Holdings Inc
Cedar Park, TX, United States
Team Lead in Cedar Park,TX at Party City Holdings Inc. The PCHI family of companies is a global leader in the celebrations industry. We design, manufacture, distribute and sell celebration products, services and experiences. And we do it all, start to finish. Here’s your chance to help create lasting memories and make joy easy for people
Job Source: Party City Holdings IncAPN Consulting Inc.
Austin, TX, United States
3 months ago Be among the first 25 applicants Save this job with your existing LinkedIn profile, or create a new one. Save this job with your existing LinkedIn profile, or create a new one. Your job seeking activity is only visible to you. Email Welcome back Sign in to save Team Lead at APN Consulting Inc. . We are looking for MacOS Dev
Job Source: APN Consulting Inc.UNIVERSITY OF TEXAS AT AUSTIN
Austin, TX, United States
UNIVERSITY OF TEXAS AT AUSTIN Team Lead Austin , Texas Apply Now Lead team of project managers providing design and construction management services for higher education, athletics, auxiliary, research and/or healthcare projects for all UT Austin campuses.Mentor, guide, and manage PMs individually and as a collective team. Ensures a
Job Source: UNIVERSITY OF TEXAS AT AUSTINOrchard
Austin, TX, United States
About Orchard Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect
Job Source: OrchardAustin, TX, United States
The Client Care Team Lead is an essential, customer-focused role within our home inspection company, designed for a proactive and service-oriented individual. This role demands a leader with a passion for excellence in client service and team development, adept at fostering strong relationships both internally and externally. The ideal candidate will be committed to driving business growth and operational efficiency by ensuring our Client Care Admin team excels in supporting our clients and inspection staff.
ESSENTIAL JOB FUNCTIONS
Client and Inspector Support: Manage and respond to all types of communication (phone, email, text) for various requests, including quotes, appointments, and report inquiries, ensuring exceptional client and inspector support.
Quality Control: Conduct thorough reviews of all scheduled inspection orders and client communications to maintain high quality and accuracy.
Operational Management: Oversee scheduling optimization and accounts receivable processes to ensure maximization of resources and timely payment collection.
Team Leadership: Provide comprehensive training, guidance, and support to the Client Care Admin team, enhancing their skills and ensuring adherence to company standards.
Continuous Improvement: Stay updated on industry practices and company offerings; develop and refine training materials and procedures accordingly.
SKILLS AND ABILITIES
Leadership: Demonstrated ability to lead and motivate a geographically diverse team, fostering an environment of growth and development.
Organizational Skills: Proficient in managing multiple tasks and priorities effectively, ensuring smooth operational flow.
Communication Skills: Exceptional verbal and written communication skills, capable of engaging with various stakeholders constructively.
Customer Service: Strong commitment to resolving client issues in a timely, professional manner.
Technical Expertise: Comprehensive knowledge of home inspection techniques and protocols.
Problem-Solving: Creative and critical thinking skills, with a focus on innovative solutions.
Time Management: Ability to work efficiently in a fast-paced environment, meeting deadlines and managing time effectively.
Adaptability: Flexible in approach, adapting to changing circumstances and challenges.
Interpersonal Skills: Excellent at building positive relationships with team members, clients, and other stakeholders.
Attention to Detail: High level of accuracy and attention to detail.
Technology Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Email, Asana, and CRM platforms (e.g., Zoho).
MINIMUM REQUIREMENTS
Bachelor's degree or equivalent practical experience preferred.
Previous experience in scheduling, sales-oriented customer service, or related field required.
Exceptional organizational and time management abilities, with keen attention to detail.
Proficiency in using scheduling software and other relevant tools.
PREFERRED REQUIREMENTS
Knowledge of home and commercial property inspections is a plus.
Prior call center experience and familiarity with key metrics is a plus.
Client Care Team Lead jobs in Austin, TX, United States
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