Vehicle Care Specialist

Austin, TX, United States

Job Description Job Description National Carwash Solutions has grown over the past 50 years to become North America's largest equipment, service, and cleaning solution in the carwash industry. Our world-class brands are backed by the largest service network in the country with more than 300 dedicated service professionals and growing! Come join us for an extraordinary career in a high-growth, team-oriented company!

Job Summary:

As a Vehicle Care Specialist , you will be responsible to prospect, grow, and maintain business while building relationships within the assigned territory with the end goal of building the brand and use of NCS chemicals to our target audience. This is a technical sales role that will include monitoring chemical usage and effectiveness and providing technical support to existing customers.

Job Duties:

Responsible for prospecting, retaining, and growing sales in regard to NCS cleaning solutions product sales and account contract agreements to consistently meet and or exceed sales budgets

Proactively identify and analyze business opportunities and concerns to help improve customer profitability and efficiency. This includes quarterly and annual reviews

Research companies and build targeting prospect lists, developing strategies that increase new account penetration, bring new business on efficiently and create a long-term, fully committed customer base

Develop strategic plans for completing sales and service calls with new and existing customers; adjust plans to accommodating changing priorities and urgent requests

Inquire about other non-chemical opportunities that may exist within the NCS family of products and brands and pass along those details to the appropriate product teams in a timely manner per the process in place

Responsible for being a subject matter expert on all NCS cleaning solutions and how they will perform when utilized in all types of professional car wash equipment found in the marketplace today

Provide professional and technical expertise in the delivery and usage of NCS products. This includes positioning the NCS brands as the leader in the marketplace and the best car wash solutions on the market and using sales tools and models to successfully present to customers

Listen to customer needs and wants to be able to keep leadership apprised of changes in the marketplace and/or customer concerns. Truly represents the voice of the customer

Monitor the usage and timely delivery of products to the customers in the assigned territory to ensure best-in-class service

Communicate with leadership any bad business, lost business or correction active that needs to be taken to prevent the loss of business

Responsible for knowing and complying with company policies and procedures. Keep the Leadership team informed of all significant problems, progress, and difficulties pertaining to the incumbent's area of responsibility

Keep Salesforce.com and Washkey up to date and report business metrics as required

Prepare daily, weekly, monthly, and long-term sales and service plans for both the territory and each customer

Collect overdue invoices from customers and maintain Days Sales Outstanding (D.S.O.) ratio at or below company standards. Prepare meaningful, well-organized customer service reports on a timely basis

Support and assist with CTC accounts with field-level sales and service execution as well as Corporate Account and Distribution initiatives

Complete installations, repairs and/or maintenance of equipment on customer calls as needed

Performs other duties as assigned

Qualifications:

A high school diploma is required, college degree preferred. Military background and/or technical school beneficial

2-4 years of previous sales experience

Must be technically and mechanically inclined

Ability to work a varied work schedule based on the business needs of our prospects and customer base

Must be an energetic self-starter who is entrepreneurial in nature and can work in an autonomous work environment

Must be a self-motivated individual with the desire to succeed and motivate others

Must have strong written and verbal communication skills and be able to educate customers by providing beneficial consultation to close sales

Must be able to cold call and have a professional presence and demeanor

Critical thinking and problem-solving. Is able to identify, manage and lead business improvement projects

Basic understanding of enhanced pricing/margin documents

Must be able to travel a moderate amount within the assigned territory (up to 10 overnights per month on average but may vary)

Required to use a Personal Computer (PC) routinely. Must be proficient with MCS Office Suite and CRM software

For qualification to drive a company vehicle: Must have a valid driver's license and good driving record

Driving record with no more than two (2) moving violations within the past 5 years; no preventable, at-fault accidents within the past 5 years

No impaired driving convictions, pending charges, or test refusals within the past 5 years

Grow your career supported by an energized and passionate team with professional development, training, flexibility, and opportunities for advancement. We offer competitive wages and benefits committed to a diverse workforce. We will consider all candidates regardless of race, color, responsibilities, disability, education, political affiliation, or veteran status.

National Carwash Solutions is a proud equal-opportunity employer. We are a drug-free, EEO employer committed to a diverse workforce. We will consider all candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status.

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