Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Formlabs
Somerville, MA, United States
To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. The Global Supply Chain Manager will leverage their expertise and leadership to build a supply chain that will ensure the production
Job Source: FormlabsTGI Life Sciences
Boston, MA, United States
About the Job: TGI Life Sciences is collaborating with a global CRO company who is seeking a dynamic and experineced Global Head of Pharmacology to lead the international teams. This company is a listed international CRO with the operation based in Boston, the US. This key position entails managing all pharmacology operations, spearheading strateg
Job Source: TGI Life SciencesFidelity Corp
Boston, MA, United States
Job Description: The Role The Global Head of Engineering is responsible for the efficient effective leadership and management of the Engineering Services Group within Fidelity Real Estate. The Group manages engineering and is responsible for delivering 100% uptime of our data centers and facilities by leading a team of operating and design engi
Job Source: Fidelity CorpCanonical - Jobs
Boston, MA, United States
Job Description Job Description We have created a role for a dedicated Global Head of Finance Services Industry (FSI) to lead go-to market strategy and be accountable for the global growth of Canonical in that sector. The successful candidate will drive our sales in the FSI vertical and inform our marketing, alliances, and product investments to
Job Source: Canonical - JobsConfidential
Boston, MA, United States
Global Head of Business Development About the Company Renowned marketing agency Industry Marketing and Advertising Type Privately Held About the Role The Global Head of Business Development will be responsible for developing and implementing a comprehensive business development strategy in addition to leading a high-performing sales team. Travel
Job Source: ConfidentialCanonical - Jobs
Boston, MA, United States
Job Description Job Description We have created a new senior leadership role, Head of Global System Integrator (GSI) Alliances, to lead our business development and partnership with these important actors in the global technology sector. As the publisher of Ubuntu and the leading provider of open source to major technology firms globally, we are
Job Source: Canonical - JobsLantheus
Bedford, MA, United States
Description Lantheus is headquartered in Bedford, Massachusetts with offices in New Jersey, Canada, and Sweden. For more than 60 years, Lantheus has been instrumental in pioneering the field of medical imaging and has helped physicians enhance patient care with its broad product portfolio. Lantheus is an entrepreneurial, agile, growing organizatio
Job Source: LantheusPostman
Boston, MA, United States
Who Are We? Postman is the world’s leading API platform, used by more than 30 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create
Job Source: PostmanSomerville, MA, United States
To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.
Formlabs is one of the most admired brands in 3D printing. And we are guided every day by our mission to increase access to digital fabrication so anyone can make anything.
Our CEO, Max explains why customer service is center of who we are:
"Customer service is especially important and interesting in 3D printing. This is a new tech that upends a lot of how people make things. Different user interfaces, different users, equipment in different locations, different business models.
We orient our whole company around making this change easier, and customer service is at the core of that. And as a new industry and operating at an unusual, accessible price point, there are no standards for how that service is best delivered."
If you want to lead a best in class services program, we want you to join our team as a Global Head of Services.
The Job:
Directly manage the Global Services team with 100+ members supporting a fleet of 25,000+ 3D printers
Indirectly manage (dotted line) members of the Customer Strategy & Operations team focused on supporting the Services team
Clearly communicate the vision and top priorities for Global Services to build a strong culture on the team
Reduce response times and resolutions to open customer service cases by creating efficiencies and processes to improve the customer experience
You Have:
5+ years in service / customer success / call center roles (majority in B2B, majority in hardware)
3+ years in service / customer success / call center leadership roles
Significant experience with delivering service directly and via channel partners
Experience delivering service remotely (e.g., phone, chat) and in the field
Experience directly managing at 50+ person team
Experience developing and deploying services strategy
Bonus Points:
Experience in sales
Experience building "white glove" service programs for high value customers
Our Perks & Benefits:
Robust equity program to build future wealth through RSUs
Comprehensive healthcare coverage (Medical, Dental, Vision)
Low cost fund options in our 401K and access to advisors
Generous paid Parental Leave (up to 16 weeks)
Tenure-based paid Sabbatical Leave (up to 6 weeks)
Flexible Out of Office Plan - Take time when you need it
Ample free on-site parking & pre-tax commuter benefits
Healthy on-site lunches, snacks, beverages, & treats
Regular sponsored professional development opportunities
Many opt-in culture events across our diverse community
And of course... unlimited 3D prints
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
#J-18808-Ljbffr
Email Alert for Global Head of Services jobs in Somerville, MA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.